Course content
Negotiation Mindset for Non‑Sales Work
2Defining Outcomes, Interests, and Boundaries
3Stakeholder Mapping and Internal Alignment
4Preparation Frameworks That Reduce Risk and Stress
5Anchors, Targets, and Concession Planning
6Value Creation Through Trade‑Offs and Package Deals
7Running the Conversation: Questions, Listening, and Framing
8Handling Pushback, Objections, and Difficult Behaviors
9Internal Negotiations: Priorities, Resources, and Scope
10External Negotiations: Vendors, Partners, and Service Terms
11Compensation, Role Scope, and Career Conversations
12Ethical Influence and Relationship Protection
13Closing Agreements and Preventing Misunderstandings
14Post‑Agreement Follow‑Through and Conflict Resolution
15Scripts, Templates, Checklists, and Practice Exercises
Course Description
Business Negotiation for Non‑Sales Roles: Influence, Trade‑Offs, and Win‑Win Agreements is a practical ebook course for professionals who negotiate every day without having the sales title. If you manage projects, lead teams, work in operations, HR, finance, product, customer success, or administration, you already navigate priorities, scope, timelines, budgets, and expectations. This course helps you turn those everyday conversations into clear, confident agreements that protect relationships and deliver results.
Designed for business administration learners building business skills, the course develops a negotiation mindset focused on outcomes, interests, and boundaries so you can advocate for what matters without creating friction. You will learn how to map stakeholders, align internally, and prepare using frameworks that reduce risk and stress before the conversation starts. By setting anchors, targets, and concession plans, you gain control of trade‑offs and avoid giving away value under pressure.
Progressively, you will practice value creation through package deals and smart exchanges, so both sides feel the agreement is fair and workable. You will strengthen the core communication moves that make negotiation effective: asking purposeful questions, listening for hidden interests, framing options, and handling pushback or difficult behaviors with calm, ethical influence. Real‑world applications include internal negotiations over priorities, resources, and scope, as well as external negotiations with vendors, partners, and service terms.
The ebook also supports career growth by improving conversations about compensation, role scope, and future opportunities. To prevent misunderstandings, you will learn how to close agreements clearly, document decisions, and follow through after the deal, including conflict resolution steps when expectations drift. Scripts, templates, checklists, and practice exercises make it easy to apply what you learn immediately at work.
Start the course today and build negotiation skills you can use in meetings, emails, and everyday decisions to create win‑win agreements with confidence.
This free course includes:
Audiobook with 4h41m
15 content pages
Digital certificate of course completion (Free)
Exercises to train your knowledge





