Duration of the online course: 15 hours and 41 minutes
5
(11)
Strong technical knowledge can open doors, but soft skills are what help you grow, lead, and be trusted in business. This free online course focuses on the practical people and performance skills that shape daily workplace success, from presenting ideas clearly to handling pressure, conflicts, and customer expectations with professionalism.
You will strengthen your ability to communicate with impact by improving presentation habits, confidence, and active listening. As you progress, you will learn to navigate the real differences between leadership and management and what changes when you become a first-time manager. The goal is to help you show up as someone who can guide a team, influence outcomes, and build a healthier work environment, even without formal authority.
The course also supports productivity and clarity. You will work with time management and goal-setting approaches, including SMART goals, so you can plan realistically and follow through. Alongside that, you will develop problem-solving, decision-making, creativity, and critical thinking skills that help you evaluate information carefully, avoid common errors, and choose actions that are both logical and ethical.
Because business is built on relationships, you will explore customer-focused skills and core CRM concepts, learning how better customer handling improves satisfaction and long-term value. You will also practice handling difficult moments at work: managing stress, understanding internal stress triggers, using assertive communication rather than aggression, and responding constructively in conflict situations.
By the end, you should feel more prepared to collaborate, lead conversations, set goals, and manage emotions in high-pressure situations. Whether you want to advance in your current role, transition into management, or simply become a more effective teammate, these skills translate across industries and make your professional profile stronger and more adaptable.
Video class: Soft Skills | Presentation Skills | How to Improve your Presentation? | Tutorialspoint
18m
Exercise: What is a key factor that ensures the success of a presentation?
Video class: Soft Skills | Leadership VS Management | Skills training | TutorialsPoint
19m
Exercise: What is the main distinction between leadership and management?
Video class: First Time Managers | Soft Skills | Skills training | TutorialsPoint
18m
Exercise: What is a crucial behavior expected from a first-time manager when interacting with their team?
Video class: Time Management | Soft Skills | Skills Training | TutorialsPoint
26m
Exercise: Which time management concept is emphasized as most essential in the transcript?
Video class: Soft Skills | Overview | Skills Training | TutorialsPoint
07m
Exercise: What is the key difference between hard skills and soft skills in the workplace?
Video class: Soft Skills | Self Confidence | Skills Training | Tutorialspoint
10m
Exercise: What is one reason people may lack self-confidence?
Video class: Soft Skills | Goal Setting | Skills Training | TutorialsPoint
18m
Exercise: Which of the following reasons is NOT listed as a common reason why people don't set goals?
Video class: Customer Relationship Management (CRM) | Soft Skills | TutorialsPoint
12m
Exercise: What is one of the main purposes of Customer Relationship Management (CRM)?
Video class: Setting SMART Goals | Soft Skills | TutorialsPoint
08m
Exercise: What does the 'M' in SMART goals stand for?
Video class: Soft Skills | Problem Solving | Skills training | TutorialsPoint
19m
Exercise: What is a key barrier to effective problem-solving?
Video class: Good vs Bad Conflict | Conflict Management | Soft Skills | Skills training | TutorialsPoint
20m
Exercise: Which of the following behaviors is characterized by high assertiveness and low cooperativeness in conflict situations according to Thomas Gilman's theory?
Video class: Workplace Ethics and Code of Conduct Soft Skills | Skills training | TutorialsPoint
15m
Exercise: What is a primary reason for adhering to workplace ethics?
Video class: DECISION MAKING and CREATIVITY | Soft Skills | Skills training | TutorialsPoint
14m
Exercise: Which of the following is a common mistake in the decision-making process?
Video class: Soft Skills | Anger Management | Skills Training | Tutorialspoint
11m
Exercise: What are the three phases of the anger cycle?
Video class: Soft Skills | Critical Thinking | Skills Training | TutorialsPoint
10m
Exercise: Which of the following is a principle of critical thinking focused on examining the information one encounters?
Video class: Soft Skills | Assertiveness | Skills Training | TutorialsPoint
09m
Exercise: What is assertiveness in the context of communication skills?
Video class: Stress Management | Soft Skills | Skills Training | TutorialsPoint
16m
Exercise: Which of the following is an internal cause of stress?
Video class: Customer Handling - CRM | Soft Skills | Skills Training | TutorialsPoint
16m
Exercise: What is a key benefit of good customer handling skills?
Video class: Active Listening Skills | Soft Skills | Skills training | TutorialsPoint
20m
Exercise: Which type of listening involves understanding the speaker's emotions and putting oneself in their shoes?
Video class: Soft Skills | Self Esteem | TutorialsPoint
09m
Exercise: What is a characteristic of low self-esteem?
15 hours and 41 minutes of online video course
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Course comments: Soft Skills for business
B.siva nagaraju
business skills
Mahmoud Okily
very good
Zenji
I really like this course because it's really useful for me and workplaces - business.
Kaveer Bradly
was so easy
Nasrihassan
one of the best ways to what do we call self improvement