The course covers presentations, leadership, time management, confidence, goal setting, CRM, problem-solving, conflict, ethics, decision-making, stress management, listening, and customer handling.
Duration of the online course: 15 hours and 41 minutes
5
(11)
Build leadership, communication, and confidence with this free online course—learn time management, conflict resolution, CRM basics, and decision-making for work.
Strong technical knowledge can open doors, but soft skills are what help you grow, lead, and be trusted in business. This free online course focuses on the practical people and performance skills that shape daily workplace success, from presenting ideas clearly to handling pressure, conflicts, and customer expectations with professionalism.
You will strengthen your ability to communicate with impact by improving presentation habits, confidence, and active listening. As you progress, you will learn to navigate the real differences between leadership and management and what changes when you become a first-time manager. The goal is to help you show up as someone who can guide a team, influence outcomes, and build a healthier work environment, even without formal authority.
The course also supports productivity and clarity. You will work with time management and goal-setting approaches, including SMART goals, so you can plan realistically and follow through. Alongside that, you will develop problem-solving, decision-making, creativity, and critical thinking skills that help you evaluate information carefully, avoid common errors, and choose actions that are both logical and ethical.
Because business is built on relationships, you will explore customer-focused skills and core CRM concepts, learning how better customer handling improves satisfaction and long-term value. You will also practice handling difficult moments at work: managing stress, understanding internal stress triggers, using assertive communication rather than aggression, and responding constructively in conflict situations.
By the end, you should feel more prepared to collaborate, lead conversations, set goals, and manage emotions in high-pressure situations. Whether you want to advance in your current role, transition into management, or simply become a more effective teammate, these skills translate across industries and make your professional profile stronger and more adaptable.
15 hours and 41 minutes of online video course
Digital certificate of course completion (Free)
Exercises to train your knowledge
100% free, from content to certificate
What soft skills for business are covered in this free online course?
The course covers presentations, leadership, time management, confidence, goal setting, CRM, problem-solving, conflict, ethics, decision-making, stress management, listening, and customer handling.
What is the difference between leadership and management in the workplace?
Leadership focuses on inspiring people toward a vision, while management focuses on planning, organizing, and controlling work to achieve objectives.
How can SMART goals improve business performance?
SMART goals make objectives specific, measurable, achievable, relevant, and time-bound, helping teams track progress and stay focused.
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Course comments: Soft Skills for business
B.siva nagaraju
business skills
Mahmoud Okily
very good
Zenji
I really like this course because it's really useful for me and workplaces - business.
Kaveer Bradly
was so easy
Nasrihassan
one of the best ways to what do we call self improvement