Duration of the online course: 5 hours and 14 minutes
Great leadership and business results often come down to one skill: communicating in a way other people can understand, trust, and act on. This free online course helps you strengthen everyday communication in professional and personal settings by explaining how meaning is created, how messages are interpreted, and why misunderstandings happen even when intentions are good. You will learn to express ideas with more clarity, choose the right channel for your message, and adjust your approach based on context, audience, and goals.
The course explores what competent communication looks like in real life: not just speaking well, but being both effective and appropriate. You will see how identity, culture, and power shape conversations, from small team interactions to cross-cultural work environments. By understanding perception and common attribution errors, you can reduce snap judgments and respond more thoughtfully when tensions rise. This becomes especially valuable in leadership and business settings where trust, credibility, and psychological safety influence performance.
Communication is also emotional and relational. You will practice recognizing different conflict styles and choosing responses that keep discussions productive rather than personal. You will also examine how language is built and how words influence perception, helping you spot framing effects and communicate more strategically. Just as important, the course strengthens listening as an active process so you can gather better information, ask smarter questions, and respond in ways that move conversations forward.
Nonverbal cues play a major role in what others believe you mean, so you will learn how gestures, facial expressions, space, touch, and time expectations can support or contradict spoken words. You will also explore how relationships form and change, and how thoughtful self-disclosure, healthy boundaries, and constructive conflict habits contribute to stronger connections. By the end, you will be better equipped to communicate across differences, collaborate more smoothly at work, and build healthier, more resilient relationships—skills that translate directly into leadership and business success.
Video class: Preview: Intro to Human Communication | Study Hall
03m
Exercise: Which of the following communication methods involves the use of physical actions, such as gestures or facial expressions, to convey a message?
Video class: Introduction and Definition of Communication | Human Communication | Study Hall
08m
Exercise: In the process of human communication, which factor influences the meaning derived from a message the most?
Video class: Working Toward Competent Communication | Human Communication | Study Hall
10m
Exercise: Which of the following statements best describes the concept of communication competence as discussed in the text?
Video class: Identity and Culture in Communication | Human Communication | Study Hall
07m
Exercise: How do identity and culture influence our communication according to the text?
Video class: Perception | Human Communication | Study Hall
10m
Exercise: What concept explains the errors we make in assigning causes to behaviors, as described in the text?
Video class: Cross Cultural Communication Challenges | Intro to Human Communication | Study Hall
09m
Exercise: In intercultural communication, what is a key element to consider for effective interaction?
Video class: How Power Affects Communication | Intro to Human Communication | Study Hall
10m
Exercise: In the context of power distance cultures, how might the acceptance of power inequality differ between high power distance and low power distance cultures?
Video class: Being Direct or Getting Emotional | Intro to Human Communication | Study Hall
08m
Exercise: What is a characteristic of high-context cultures in terms of communication?
Video class: What Is Your Conflict Style? | Intro to Human Communication | Study Hall
10m
Exercise: In a situation where two friends are trying to decide on a dinner spot and potential conflict arises, which conflict management style would involve finding a middle ground where both might have to give up something to gain a bit of what they want?
Video class: How is Language Built? | Intro to Human Communication | Study Hall
09m
Exercise: When learning a new language, what aspect of language does 'syntax' refer to?
Video class: How Verbal Communication affects Perception | Intro to Human Communication | Study Hall
10m
Exercise: According to the concept of linguistic relativity discussed, how might people who speak a language without words for time management perceive time differently?
Video class: Listening | Intro to Human Communication | Study Hall
09m
Exercise: Listening is a crucial component of communication as it involves multiple steps to effectively understand and respond to a message. Which of the following is not one of the primary stages in the listening process?
Video class: Nonverbal Communication | Intro to Human Communication | Study Hall
11m
Exercise: Which of the following best describes how nonverbal communication can impact a verbal message during a conversation?
Video class: Nonverbal Cues and the Use of Space, Touch, and Time | Intro to Human Communication | Study Hall
08m
Exercise: Which of the following is not a key concept related to non-verbal communication?
Video class: Creating and maintaining strong, healthy relationships | Intro to Human Communication | Study Hall
08m
Exercise: What is the 'halo effect' as described in communication studies?
Video class: Social Penetration Theory (Ogres Are Like Onions) | Intro to Human Communication | Study Hall
11m
Exercise: What is the primary function of self-disclosure in building human relationships?
Video class: Creating Bonds: Knapp’s Relationship Development Model | Intro to Human Communication | Study Hall
11m
Exercise: According to Knapp's relational development model, what is the final stage in the coming together phase of a relationship?
Video class: Relational Dialectics | Intro to Human Communication | Study Hall
11m
Exercise: What is a contradiction in the context of human relationships, according to the theory of relational dialectics?
Video class: Creating Healthy Relationships | Intro to Human Communication | Study Hall
11m
Exercise: Which of the following behaviors is NOT one of John Gottman's Four Horsemen, as a negative conflict management behavior?
Video class: The Importance of Communication in the Workplace | Intro to Human Communication | Study Hall
09m
Exercise: Which of the following skills is essential for effectively communicating within a workplace team structure?
5 hours and 14 minutes of online video course
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Course comments: Introduction to Human Communication
Am Cooke
This course was so helpful to opening my eyes as to how much communication is important and what values are placed on communicationsm
Subrata Sahoo
i have learned a lot from this app thank you
Tami Agosto
I enjoyed this course. The presenter was easy to listen to. Course was informative.