Free online coursesCustomer Service

Explore our selection of 14 free online courses in Customer Service, offering comprehensive training across diverse fields. Whether you aspire to enhance your skills in Store management, Front office, or specialize as a Dental receptionist, our courses cover all. Advance your expertise in Hospitality Management, Waiter training, or IT support with full courses and earn free certification with no cost.

14 free online courses

Free online courses on Customer Service
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Key Skills Every Customer Service Representative Should Have

CSRs need communication, problem-solving, product knowledge, time management, emotional intelligence, technical skills, adaptability, and teamwork for customer success.

Building a Customer-Centric Culture: Training for Teams and Leaders

In today’s highly competitive business landscape, creating a customer-centric culture is more important than ever. Companies that prioritize customer satisfaction and experience often see increased loyalty, higher retention rates, and better overall performance. This article explores the importance of fostering a customer-centric culture and highlights key training programs for customer service teams and leaders to achieve this goal.

Know the legal responsibilities of the cashier

The job of a cashier may seem simple at first glance, but the truth is that this is a position that requires a lot of responsibility and care.

Sales Techniques and Customer Service: How to Deal with Difficult Customers and Create Positive Customer Service Experiences

Customer service is a critical aspect of any business, and how customers are treated can directly affect a company’s reputation and success. Dealing with difficult customers can be challenging, but with the right sales and customer service techniques, you can create positive customer experiences and establish a solid base of loyal customers. In this article, […]

Executive secretariat, a position of trust and diverse skills

Executive secretariat is an activity related to loyalty, confidentiality and various skills.

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What are people saying about free online courses of Customer Service

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samia sheppard

excellent courseIn the free online course: Waiter Training course

MJ

Marisol Jimenez Agosto

Great way to refreshing your hospitality ways both professionally and personally!In the free online course: Hospitality Management

SW

Sheniela Williams

The course was so understanding and I really enjoyed how every section was explained carefully.In the free online course: Customer Service Training

AJ

Amaka Judith

it is insightful and I can confidently apply for helpdesk jobs after this training In the free online course: IT support training

NW

Natukunda Wiston

it good for your lessons but some videos don't p6In the free online course: Hospitality Management

LQ

Lucian Qiniso Matusse

answered all questions correctly except one and viewed all videos but I ended passing 1 question hows that possible ???? In the free online course: Hospitality Management

RR

Ranoldo Robinson

Information was good information, it's the overall tone the guy was giving off. He sounded inconsiderate and mean.In the free online course: Store manager classes

KM

Kgothatso Mashala

blurry I can't see probably In the free online course: Hospitality Management

S0

Siphumeze 0409

greatIn the free online course: Hospitality Management

C

ColintyMalvernNgwarati

it is so helpful to us who can not afford to pay for university feesIn the free online course: IT support training

Woman studying by online course

Why study and learn with Cursa?

100% free online courses from start to finish

Digital certificate also free and valid (issued at the end of the course)

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The largest selection of free online courses on the Internet

Free Customer Service Courses with Certification

Enhancing customer service skills is vital for anyone aspiring to excel in roles such as receptionist, secretary, or customer service representative. Our platform offers a variety of free online courses designed to boost your understanding and proficiency in these areas.

Our comprehensive range of 14 free courses encompass essential themes such as Customer Service, a full Customer Service course, Store Manager classes, Front Office training, Dental Receptionist training, Customer Service lessons, Hospitality Management, Waiter Training, IT Support training, and specialized Call Center Customer Service training. These courses are tailored to provide the skills and knowledge necessary to thrive in today's competitive job market.

Whether you are just starting out or looking to refine your abilities, our courses cover key communication techniques, effective problem-solving strategies, active listening, managing difficult customer interactions, and more. Designed to suit both beginners and advanced learners, our courses ensure you gain the skills required for long-term business success.

Access all these courses and achieve free certification by installing the Cursa application on your device. For Android users, download it via Google Play. iPhone users can access it via the App Store. Enroll today to unlock your potential in providing exceptional customer service!

100% free courses

All our courses are free from start to finish, the student does not pay any kind of fee to study, so we are a course platform accessible to everyone.

Free digital certificate

In addition to taking the course for free, you also receive the Certificate for free.

Online courses with exercises

Some of our courses have exercises produced exclusively for our platform, helping you to practice the knowledge acquired in the course.

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Only by downloading the Cursa application you have access to receive the digital certificate for free, in addition to several other exclusive features, download at Google Play or at App Store ( Apple ).

About more courses from our platform

In all, there are more than 1000 courses, divided into more than 400 categories in 5 different languages, where we provide the digital certificate for free to everyone.

About

Free Certificate


After completing the course you will have free access to the digital certificate of course completion.


How to get it for free: It is only possible to issue the certificate in our application, which can be downloaded from Google Play or App Store, so you can take the online course here and use the app only to issue the certificate. Being that you can also take the courses through the app if you wish.


In digital format: After completing the course and generating the certificate through the application, the image of the same will be generated in the photo gallery of your cell phone and will also be sent to your email.


Why the certificate is important: You can use it to improve your resume, to rise in careers or positions, to enrich your knowledge and among several other applications.


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