Free online coursesCustomer Service
Explore our selection of 14 free online courses in Customer Service, offering comprehensive training across diverse fields. Whether you aspire to enhance your skills in Store management, Front office, or specialize as a Dental receptionist, our courses cover all. Advance your expertise in Hospitality Management, Waiter training, or IT support with full courses and earn free certification with no cost.
14 free online courses
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Featured Free Courses
Call Center Customer Service Training
Master essential call center skills with Kwestyon's free online Customer Service Training. Learn active listening, handling irate customers, productivity hacks, and more.
4.75
(16)
5h53m
24 exercises
Customer Service
Enhance your customer service skills with this comprehensive free online course by Tutorials Point, covering everything from customer needs to problem-solving and leadership.
4.68
(47)
2h18m
9 exercises
Customer Service Training
Enroll in Customer Service Training by CustomersFirst Academy to master handling challenging customers, improve time management, and enhance productivity in customer service.
4.67
(9)
1h00m
10 exercises
Customer Service full course
Master customer service skills with Network Creative Courses. Learn greetings, handling inquiries, apologizing, and much more in this professional, practical course.
4.66
(35)
1h37m
18 exercises
Hospitality Management
Discover the essentials of Hospitality Management with this free online course by Tutorials Point. Learn about careers, food service, hotels, tourism, guest engagement, and more.
4.27
(26)
1h52m
11 exercises
Free video courses
Free CourseDental recepcionist training
4.33
(9)
0h26m
3 exercises
Free CourseFront office training
4.25
(4)
0h24m
2 exercises
Free CourseCustomer service lessons
4
(3)
1h11m
11 exercises
Free CourseIT support training
4
(4)
15h41m
6 exercises
Free CourseStore manager classes
3
(2)
2h06m
5 exercises
Free CourseWaiter Training course
3
(3)
7h42m
19 exercises
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Key Skills Every Customer Service Representative Should Have
CSRs need communication, problem-solving, product knowledge, time management, emotional intelligence, technical skills, adaptability, and teamwork for customer success.
Building a Customer-Centric Culture: Training for Teams and Leaders
In today’s highly competitive business landscape, creating a customer-centric culture is more important than ever. Companies that prioritize customer satisfaction and experience often see increased loyalty, higher retention rates, and better overall performance. This article explores the importance of fostering a customer-centric culture and highlights key training programs for customer service teams and leaders to achieve this goal.
Know the legal responsibilities of the cashier
The job of a cashier may seem simple at first glance, but the truth is that this is a position that requires a lot of responsibility and care.
Sales Techniques and Customer Service: How to Deal with Difficult Customers and Create Positive Customer Service Experiences
Customer service is a critical aspect of any business, and how customers are treated can directly affect a company’s reputation and success. Dealing with difficult customers can be challenging, but with the right sales and customer service techniques, you can create positive customer experiences and establish a solid base of loyal customers. In this article, […]
Executive secretariat, a position of trust and diverse skills
Executive secretariat is an activity related to loyalty, confidentiality and various skills.
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Free Customer Service Courses with Certification
Enhancing customer service skills is vital for anyone aspiring to excel in roles such as receptionist, secretary, or customer service representative. Our platform offers a variety of free online courses designed to boost your understanding and proficiency in these areas.
Our comprehensive range of 14 free courses encompass essential themes such as Customer Service, a full Customer Service course, Store Manager classes, Front Office training, Dental Receptionist training, Customer Service lessons, Hospitality Management, Waiter Training, IT Support training, and specialized Call Center Customer Service training. These courses are tailored to provide the skills and knowledge necessary to thrive in today's competitive job market.
Whether you are just starting out or looking to refine your abilities, our courses cover key communication techniques, effective problem-solving strategies, active listening, managing difficult customer interactions, and more. Designed to suit both beginners and advanced learners, our courses ensure you gain the skills required for long-term business success.
Access all these courses and achieve free certification by installing the Cursa application on your device. For Android users, download it via Google Play. iPhone users can access it via the App Store. Enroll today to unlock your potential in providing exceptional customer service!
100% free courses
All our courses are free from start to finish, the student does not pay any kind of fee to study, so we are a course platform accessible to everyone.
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Some of our courses have exercises produced exclusively for our platform, helping you to practice the knowledge acquired in the course.
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How to get it for free: It is only possible to issue the certificate in our application, which can be downloaded from Google Play or App Store, so you can take the online course here and use the app only to issue the certificate. Being that you can also take the courses through the app if you wish.
In digital format: After completing the course and generating the certificate through the application, the image of the same will be generated in the photo gallery of your cell phone and will also be sent to your email.
Why the certificate is important: You can use it to improve your resume, to rise in careers or positions, to enrich your knowledge and among several other applications.
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What are people saying about free online courses of Customer Service
Mohammod Mostofa
This is very helpful for learning. Thanks
CourseCustomer Service
Ravi mahender Singh
A big thanks to all the team miss Richa madam. I ahd learned a customer dealing skills ,how to maintain the relationship between customers and staff . it's fantastic channel to upgrade the skills . thanks Ravi
CourseCustomer Service
Dattatray Angane
I was really good knowledge provide by you people. thanks
CourseCustomer Service
Adilerio
hi dear. I become confused because on the content I've learned that specially in the United States when I serve the food I should serve from
CourseWaiter Training course
MARIO ARBELAEZ OLARTE
Excellent material and explanation. It is a complete course abour customer services. I like it very much. Thank you.
CourseCustomer Service full course
uzayr
I got two questions wrong but at the end it said I only got two correct. Please fix bug other good course
CourseHospitality Management
Natukunda Wiston
it good for your lessons but some videos don't p6
CourseHospitality Management
Ranoldo Robinson
Information was good information, it's the overall tone the guy was giving off. He sounded inconsiderate and mean.
CourseStore manager classes
Raj Prabhakar
one of the best english course in cursa... thank you sir
CourseCustomer Service full course
Lucian Qiniso Matusse
answered all questions correctly except one and viewed all videos but I ended passing 1 question hows that possible
CourseHospitality Management