Course content
1effective communication
2Empathy
3Problem solving
4Product/service knowledge
5Agility
6Courtesy
7Patience
8Attention to the details
9Flexibility
10negotiation skill
11Organization
12Proactivity
13Time management
14Team work
15customer focus
16Knowledge of company policies
17Ability to handle complaints
18Understanding of customer needs
19solution orientation
20Personalized service
21Body language
22active listening
23respect for diversity
24multichannel service
25constructive feedback
26after-sales follow-up
27Knowledge of service technologies
28proactive behavior
29Ability to manage conflicts
30Understanding the customer's culture
31Knowledge of CRM tools
32Ability to deal with stressful situations
33persuasion skill
34Clear and objective communication
35Ability to put yourself in the customer's shoes
36Humanized service
37Knowledge of sales techniques
38Ability to deal with difficult customers
39Knowledge of the competition
40Ability to deal with unforeseen situations
41Knowledge of loyalty techniques
42Ability to deal with dissatisfied customers
43Ability to deal with changes
44Knowledge of upselling techniques
45Ability to deal with demanding customers
46Knowledge of cross-selling techniques
47Ability to deal with anxious customers
48Knowledge of customer retention techniques
And much more...