Duration of the online course: 1 hours and 37 minutes
4.67
(43)
Great service is more than being friendly. It is knowing what to say, how to say it, and how to stay professional when the situation gets difficult. This free online course helps you build practical customer service English that you can apply immediately in retail, hospitality, office reception, call centers, and any role that requires clear communication with customers.
You will strengthen the basics that shape every positive interaction, from polite language and respectful manners to choosing the right greeting at the right time. As you progress, you will practice giving information clearly, asking the right kinds of questions, and handling enquiries without sounding abrupt or unsure. The focus is on speaking naturally and professionally so you can guide customers efficiently while keeping the tone warm and helpful.
The course also supports you in high-pressure moments. You will learn how to apologize appropriately, manage requests with realistic timing, and describe products or services in a way that is accurate and persuasive. You will gain the language to compare options, explain features, and justify recommendations with confidence, which is essential when customers need help deciding.
Customer satisfaction depends on clarity, and this course helps you reduce misunderstandings by checking understanding, confirming details, and closing conversations smoothly. You will also develop strong telephone skills for answering calls, sounding professional from the first seconds, and handling typical service situations by phone.
When complaints arise, you will practice calm, structured communication that keeps the customer heard while moving toward a solution. You will understand the purpose of service recovery, how to follow up quickly, and why immediate follow-up can transform frustration into loyalty. To support your career goals, the course also prepares you for call center hiring by exploring common interview questions and the difference between inbound and outbound work, helping you present your skills clearly.
Video class: 1- Lesson 0 - Introduction To Customer Service English
01m
Exercise: _Why is it important to learn English for customer service jobs?
Video class: 2 -Lesson 1 - Mind Your P's
03m
Exercise: _What is the meaning of "mind your p's and q's"?
Video class: 3 Lesson 2 Greetings
05m
Exercise: _What is the appropriate greeting to use when it's 11 o'clock p.m?
Video class: 4- Lesson 4 -How to give the Information to the Customers
10m
Exercise: _What preposition is used to talk about months, years, decades, and centuries?
Video class: 5-Lesson 5-Dealing With Enquiries
06m
Exercise: _What type of question is a "wh" question and why is it considered an open question?
Video class: 6-Lesson- Apologizing
08m
Exercise: _When should you apologize to a guest or customer?
Video class: 7-Taking A Meal Order
05m
Exercise: _What is the recommended way to ask a guest about their drink order?
Video class: 8 - Handling Customer Requests
05m
Exercise: _What does "in a moment" mean?
Video class: 9 - Describing Products Services
10m
Exercise: _What does the word "flexible" mean in the context of describing products and services?
Video class: 10 - Comparing Facilities
07m
Exercise: _What is the correct way to form a superlative for the adjective "expensive"?
Video class: 11 - POLITE ENGLISH FOR BUSINESS,RETAIL
04m
Exercise: _What should you have in order to justify your opinion when recommending or approving a product?
Video class: 12 - Checking Customer Satisfaction
03m
Exercise: _When is the best time to politely ask for feedback from customers?
Video class: 13-Answering The Telephone Technique
02m
Exercise: _What are some tips for answering the telephone in a professional manner?
Video class: 14 - Checking Customer's Understanding
02m
Exercise: _When communicating with guests, customers, and colleagues, what is the best approach to avoid misunderstandings and mistakes?
Video class: 15 - How to handle Customer Complaints
04m
Exercise: _What should you focus on when handling a customer complaint?
Video class: 16 - Service Recovery
03m
Exercise: _What is service recovery?
Video class: 17 - Following Up
02m
Exercise: _What is the importance of immediate follow-up in customer service?
Video class: Call Center Interview Questions and Answers -Skills
09m
Exercise: _What is an inbound call center and outbound call center?
1 hours and 37 minutes of online video course
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Exercises to train your knowledge
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Course comments: Customer Service full course
Students found the free course excellent, clear, and easy to understand. It’s beginner-friendly, informative, and offers practical guidance for strong customer service, with helpful explanations and useful material.
Yousif Ibrahim Abubaker Abdalla
Wow! the course was really wonderful.
Tyrone Alexander
Loved it!
Stephanie Obiakor
very beginner friendly
Sultan Amir Shaikh
excellent course
anthony jarjour
that's a brilliant course it guide you to the best way to serving customers in a good manner and behavior thanks for the lecturer for his information
Easy to understand
AMY NATASHA BINTI UTOH
Clear and very useful !
MARIO ARBELAEZ OLARTE
Excellent material and explanation. It is a complete course abour customer services. I like it very much. Thank you.
Esther
very educating
Julius Joseph Dsilva
This course is really awesome