Free online courseCustomer Service full course
Duration of the online course: 1 hours and 37 minutes
4.7
(27)
Master customer service skills with Network Creative Courses. Learn greetings, handling inquiries, apologizing, and much more in this professional, practical course.
Course Description
The course titled "Customer Service full course" is a meticulously designed program aimed at empowering individuals with the essential skills required for exemplary customer service. This professional course, lasting 1 hour and 37 minutes, has garnered an impressive average rating of 4.7 out of 5 stars, reflecting its high quality and the satisfaction of its participants.
Designed under the umbrella of Professional courses and specifically categorized within Customer Service, this course begins with a comprehensive introduction to the fundamentals of customer service in Lesson 0. From the very start, participants are introduced to the principles of effective customer engagement, laying a solid foundation for the rest of the course.
As the journey progresses into Lesson 1, titled "Mind Your P's," the significance of politeness and professionalism in customer interactions is emphasized. This lesson focuses on the softer skills crucial for creating a positive first impression and maintaining a courteous demeanor.
Moving forward to Lesson 2, participants learn the art of effective "Greetings," setting the tone for positive interactions. By mastering proper greetings, customer service representatives can ensure that their interactions start on the right foot.
Lesson 4 delves into the critical skill of providing customers with accurate and helpful information. This lesson equips learners with techniques on how to effectively communicate the necessary details to customers, ensuring clarity and satisfaction.
In Lesson 5, the focus shifts to "Dealing With Enquiries," where participants are trained to handle a wide range of customer questions and concerns efficiently. This lesson is crucial for building confidence and ensuring that representatives can address customer needs promptly and professionally.
Apologies play a significant role in customer service, and Lesson 6 covers the correct ways to apologize, ensuring that any missteps are addressed with grace and professionalism, helping to maintain customer trust.
From taking meal orders in Lesson 7 to handling various customer requests in Lesson 8, the course provides a step-by-step approach to various practical scenarios that customer service representatives may encounter in their daily roles.
Participants are also trained in describing products and services in Lesson 9, and comparing facilities in Lesson 10, ensuring they can guide customers with accurate and persuasive information, enhancing their overall experience.
The course further includes comprehensive lessons on using polite English in business and retail settings, checking customer satisfaction, answering telephone calls with proper techniques, and ensuring customers have understood the information provided.
As customer complaints are an inevitable part of the service industry, Lesson 15 offers valuable strategies on how to handle complaints professionally. This is complemented by Lesson 16 on service recovery, teaching representatives how to turn a negative experience into a positive one.
Finally, participants learn the importance of following up with customers and are equipped with skills for handling common call center interview questions, ensuring they are well-prepared for any professional customer service environment.
This comprehensive course is a must for anyone looking to excel in customer service, providing a solid framework and practical skills that can be immediately applied in real-world scenarios.
Conteúdo do Curso
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Video class: 1- Lesson 0 - Introduction To Customer Service English
0h01m
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Exercise: _Why is it important to learn English for customer service jobs?
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Video class: 2 -Lesson 1 - Mind Your P's
0h03m
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Exercise: _What is the meaning of "mind your p's and q's"?
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Video class: 3 Lesson 2 Greetings
0h05m
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Exercise: _What is the appropriate greeting to use when it's 11 o'clock p.m?
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Video class: 4- Lesson 4 -How to give the Information to the Customers
0h10m
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Exercise: _What preposition is used to talk about months, years, decades, and centuries?
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Video class: 5-Lesson 5-Dealing With Enquiries
0h06m
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Exercise: _What type of question is a "wh" question and why is it considered an open question?
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Video class: 6-Lesson- Apologizing
0h08m
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Exercise: _When should you apologize to a guest or customer?
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Video class: 7-Taking A Meal Order
0h05m
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Exercise: _What is the recommended way to ask a guest about their drink order?
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Video class: 8 - Handling Customer Requests
0h05m
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Exercise: _What does "in a moment" mean?
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Video class: 9 - Describing Products Services
0h10m
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Exercise: _What does the word "flexible" mean in the context of describing products and services?
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Video class: 10 - Comparing Facilities
0h07m
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Exercise: _What is the correct way to form a superlative for the adjective "expensive"?
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Video class: 11 - POLITE ENGLISH FOR BUSINESS,RETAIL
0h04m
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Exercise: _What should you have in order to justify your opinion when recommending or approving a product?
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Video class: 12 - Checking Customer Satisfaction
0h03m
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Exercise: _When is the best time to politely ask for feedback from customers?
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Video class: 13-Answering The Telephone Technique
0h02m
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Exercise: _What are some tips for answering the telephone in a professional manner?
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Video class: 14 - Checking Customer's Understanding
0h02m
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Exercise: _When communicating with guests, customers, and colleagues, what is the best approach to avoid misunderstandings and mistakes?
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Video class: 15 - How to handle Customer Complaints
0h04m
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Exercise: _What should you focus on when handling a customer complaint?
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Video class: 16 - Service Recovery
0h03m
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Exercise: _What is service recovery?
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Video class: 17 - Following Up
0h02m
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Exercise: _What is the importance of immediate follow-up in customer service?
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Video class: Call Center Interview Questions and Answers -Skills
0h09m
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Exercise: _What is an inbound call center and outbound call center?
This free course includes:
1 hours and 37 minutes of online video course
Exercises to train your knowledge
Certificate of course completion
100% free, from content to certificate
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Course comments: Customer Service full course
anthony jarjour
that's a brilliant course it guide you to the best way to serving customers in a good manner and behavior thanks for the lecturer for his information
AMY NATASHA BINTI UTOH
Clear and very useful !
Abhishek Patel
informative
MARIO ARBELAEZ OLARTE
Excellent material and explanation. It is a complete course abour customer services. I like it very much. Thank you.
Esther
very educating ????
Julius Joseph Dsilva
This course is really awesome
Raj Prabhakar
one of the best english course in cursa... thank you sir