negotiation skill
Página 10
Negotiating skills are one of the most important skills for excellent customer service. Knowing how to negotiate means being able to reach an agreement that is beneficial for both parties involved, without jeopardizing the quality of the service provided.
To be a good negotiator, you need to have a series of skills, such as:
- Clear and objective communication;
- Empathy;
- Flexibility;
- Creativity;
- Ability to listen;
- Knowledge of the product or service offered.
In addition, it is important to keep in mind that negotiation should not be seen as a battle, but rather as an opportunity to find solutions to customer problems or needs.
To negotiate efficiently, it is necessary to understand the needs and expectations of the client, identify points of conflict and seek creative solutions that meet the needs of both parties. It is also essential to have the ability to deal with objections and resistance, without losing focus on the final objective of the negotiation.
Another important point is knowing how to deal with conflict situations. You need to be able to handle tense situations and find solutions that satisfy both parties, without jeopardizing the quality of the service provided or the company's image.
Finally, it's important to remember that negotiation skills are not something you learn overnight. It is necessary to invest in training and skills, in addition to constantly practicing to improve this very important skill in customer service.
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_What are the necessary skills to be a good negotiator in customer service?
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