Download this free ebook on secretarial and reception skills, from customer service and communication to scheduling and office management.
Free ebook + audiobook content
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Business Communication
+ Exercise: What is one of the important aspects of business communication? 1 minutes
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Customer service
+ Exercise: What is one of the main aspects of customer service? 2 minutes
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Conflict management
+ Exercise: What is the first step to manage conflicts in the work environment? 2 minutes
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Negociation techniques
+ Exercise: What is the importance of flexibility in a negotiation? 1 minutes
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sales techniques
+ Exercise: What is one of the most important sales techniques, according to the text? 1 minutes
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Presentation techniques
+ Exercise: What is one of the main presentation techniques mentioned in the text? 2 minutes
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Business writing techniques
+ Exercise: What is one of the techniques presented in the text to improve the quality of business writing? 2 minutes
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telephony management
+ Exercise: What is one of the main challenges in telephony management mentioned in the text? 2 minutes
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email management
+ Exercise: What is one of the first steps towards good email management? 2 minutes
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social media management
+ Exercise: What is one of the important steps to ensure efficient management of social networks? 2 minutes
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business etiquette
+ Exercise: How important is business etiquette? 2 minutes
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Event organization
+ Exercise: What is one of the important aspects of organizing events? 2 minutes
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agenda management
+ Exercise: What is the importance of communication in agenda management? 2 minutes
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document management
+ Exercise: What is the importance of using electronic document management (EDM) software in document management? 1 minutes
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mail management
+ Exercise: What is the first important step in correspondence management? 2 minutes
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travel management
+ Exercise: What is one of the first steps in travel management for companies that have employees who need to travel for work? 2 minutes
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archiving techniques
+ Exercise: Which archiving technique is useful for companies that need to keep track of the history of a certain subject? 2 minutes
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Time management techniques
+ Exercise: What is one of the main time management techniques mentioned in the text? 2 minutes
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Problem solving techniques
+ Exercise: What is one of the most effective techniques for solving problems, according to the text? 1 minutes
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meeting management
+ Exercise: What is the first step towards successful meeting management? 2 minutes
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Files Organization
+ Exercise: What is one of the important steps for organizing physical files, according to the text? 1 minutes
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Organization of workspaces
+ Exercise: What is one of the benefits of organizing workspaces presented in the text? 3 minutes
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travel organization
+ Exercise: What is the first step in organizing a trip? 2 minutes
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event planning
+ Exercise: What is the second step in event planning? 3 minutes
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meeting planning
+ Exercise: What is the first step in planning an efficient meeting? 2 minutes
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schedule planning
+ Exercise: What is the first step in planning agendas? 1 minutes
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travel planning
+ Exercise: What is the importance of setting a budget for a trip? 2 minutes
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accounting notions
+ Exercise: What is the definition of equity in accounting? 2 minutes
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Basics of business law
+ Exercise: What is one of the main areas of business law that regulates business companies? 2 minutes
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marketing notions
+ Exercise: What is the importance of relationship marketing for a company? 2 minutes
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Basics of human resources
+ Exercise: What is one of the necessary skills for the secretary or receptionist to be able to contribute to the human resources sector? 2 minutes
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Financial management
+ Exercise: What is one of the practices highlighted in the text as important for efficient financial management? 1 minutes
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stock management
+ Exercise: What is one of the important aspects of inventory management? 1 minutes
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Purchasing Management
+ Exercise: What is the first important step to ensure efficient purchasing management? 1 minutes
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Contract management
+ Exercise: What is the first stage of contract management? 2 minutes
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Project management
+ Exercise: What is one of the most important stages of project management? 2 minutes
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Quality management
+ Exercise: What is one of the main quality management tools? 1 minutes
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security management
+ Exercise: What is the first step towards effective security management in a company or organization? 1 minutes
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environmental management
+ Exercise: What is one of the main environmental management practices? 2 minutes
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Occupational health and safety management
+ Exercise: What is one of the important points for managing health and safety at work? 1 minutes
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Management Information Technology
+ Exercise: What is one of the important aspects of IT management mentioned in the text? 1 minutes
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Management of material resources
+ Exercise: What is one of the important strategies for managing material resources in a company? 1 minutes
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Human resource Management
+ Exercise: What is the importance of performance evaluation in human resource management? 2 minutes
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Financial resource management
+ Exercise: What is one of the main activities of financial management? 2 minutes
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Natural resource management
+ Exercise: How important is the proper management of natural resources? 2 minutes
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Management of energy resources
+ Exercise: What is one of the main initiatives to carry out an efficient management of energy resources? 1 minutes
About the free ebook with audio
Complete Course in Secretarial and Reception
Build the practical administrative and customer-service skills needed to support a busy workplace with this free online ebook. Designed for aspiring receptionists, secretaries, and office support professionals, it explains how to communicate professionally, welcome and assist visitors, coordinate information, and keep daily operations organized.
Strengthen your office support skills
Learn how to manage calendars, calls, email, mail, documents, records, meetings, travel, events, and workspaces with care and efficiency. The ebook also explores business writing, telephone communication, presentation skills, etiquette, social media, and techniques for handling conflicts, negotiations, sales interactions, and problem solving.
Understand the wider business context
Effective secretarial work requires more than organization. This resource introduces essential notions of accounting, business law, marketing, human resources, purchasing, contracts, projects, quality, security, and resource management. These foundations help you communicate confidently with colleagues, clients, suppliers, and managers.
What you will develop
- Clear, professional written and verbal communication
- Customer-service practices for reception and office environments
- Methods for planning schedules, meetings, travel, and events
- Document, file, inbox, and archive organization techniques
- Awareness of financial, legal, operational, and workplace responsibilities
Use this ebook as a practical reference for improving your reliability, professionalism, and ability to keep office activities running smoothly.
What secretarial communication skills does this ebook cover?
It covers business writing, telephone and email management, presentations, business etiquette, and professional communication.
Does the ebook explain how to organize meetings and business travel?
Yes. It addresses meeting planning, agenda and schedule management, travel organization, and event planning.
Which office management topics are included in the ebook?
It includes document filing, archiving, mail handling, workspace organization, purchasing, stock, and resource management.
This ebook/audiobook includes:
1 hours and 41 minutes of audio content
Digital certificate of course completion (Free)
Exercises to train your knowledge
100% free, from content to certificate
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