Free online courseIT support training

Course Description

The IT support training course spans an engaging duration of 15 hours and 41 minutes, making it an intensive yet highly insightful journey designed for those eager to delve into the realm of IT support. This professional course has garnered impressive recognition, earning an impeccable average rating of 5 stars from participants. It solidifies its stature in the customer service subcategory, targeting both novices and professionals looking to enhance their technical support skills.

At the onset, the course begins with IT Support Training - Day 1, where foundational training concepts are introduced. This initial phase lays down a strong groundwork that emphasizes essential terminologies and processes, providing a solid understanding that will be built upon in subsequent sessions. The training carefully crafts a learner’s path from the basics to more advanced areas, ensuring that each participant grasps the core principles of IT support.

As the training progresses to IT Support Training - Day 2, focus shifts towards managing and configuring Active Directory along with Group Policy. This segment also provides insights into various Windows tools that are pivotal for IT support roles. Practical activities play a significant role here, enabling learners to gain hands-on experience that translates to real-world skills necessary for technical troubleshooting and system management.

Moving to IT Support Training - Day 3, participants immerse themselves in the basics of Office 365 and Outlook. Understanding these critical platforms is essential for IT support professionals, as they are widely used in business environments. This session demystifies the functionalities and management of these tools, empowering attendees with the ability to resolve common issues and optimize user experience effectively.

Further along in IT Support Training - Day 4, the curriculum covers a variety of key topics, including Exchange, browsers, file sharing, PDQ, and imaging. This comprehensive session ensures that learners are equipped with the skills to handle a broad array of support scenarios. Knowledge gained here is directly applicable to maintaining organizational communication systems and ensuring smooth, secure data operations.

A special focus of the course is its encouragement for individuals who have no certifications or degrees, demonstrating pathways to start or transition into an IT career. The course is designed to cater to those looking to either make their first foray into IT support roles or switch careers, showcasing practical approaches to attain IT positions solely based on acquired knowledge and skills from the course. The emphasis is that formal qualifications are not a prerequisite for success in this field, resonating with learners who are passionate about diving into the IT world through practical mastery.

This IT support training course stands out not only for its comprehensive curriculum and meticulous structuring but also for its accessibility to a wide range of learners. Whether you are just beginning your journey or seeking to upskill, this course promises to equip you with the essential tools and knowledge to excel in the IT support domain.