constructive feedback
Página 25
Constructive feedback is an important tool for improving customer service. It consists of giving an opinion on the employee's performance, pointing out strengths and points for improvement.
Constructive feedback should be based on facts, not assumptions. It is important that the manager has observed the employee in action, in order to be able to give accurate and objective feedback.
For feedback to be effective, it is necessary that the manager has an active listening attitude, that is, that he is open to listening to what the employee has to say. It is important that the manager gives space for the employee to express himself and give his opinion on performance.
In addition, constructive feedback should be given in a respectful, non-aggressive manner. The goal is to help the employee improve, not humiliate or diminish him.
An important tip is that constructive feedback is given on a regular basis, and not just at formal evaluation times. This helps the employee get a clearer view of their performance and make adjustments more quickly.
Finally, it is important that the manager monitors the development of the employee after constructive feedback. He must be available to answer questions and provide support, so that the employee can improve his performance and deliver excellent customer service.
Now answer the exercise about the content:
_What attitude should the manager have during constructive feedback?
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