proactive behavior

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Proactive behavior is one of the most important skills for anyone working in customer service. Being proactive means anticipating customer needs and taking action before they need to ask for help. This demonstrates concern and genuine interest in helping, as well as generating a more positive experience for the customer.

To be proactive, you need to have a good knowledge of the product or service offered, in addition to being always up to date on news and trends in the market. It is also important to have a proactive attitude, that is, always be willing to help and seek solutions to customer problems.

Proactive behavior can be demonstrated in several ways, such as offering suggestions for products or services that may be useful to the customer, anticipating possible problems and offering solutions before the customer needs to ask for help, or even contacting the customer to offer support and follow-up after the purchase.

In addition, it is important to have clear and objective communication, so that the client understands the information and guidance offered. When the attendant is proactive, he is also able to identify sales and loyalty opportunities, offering additional products or services that may be interesting to the customer.

In summary, proactive behavior is an essential skill for anyone working in customer service. He shows concern and interest in helping, in addition to generating a more positive experience for the customer. To be proactive, you need to have a good knowledge of the product or service offered, be always up to date on market news, have a proactive attitude and clear and objective communication.

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