Ability to deal with demanding customers
Página 45
The ability to handle demanding customers is one of the most important skills for anyone working in customer service. This is because, many times, customers may be dissatisfied with some aspect of the product or service, or they may have very high expectations regarding service.
To deal with demanding customers, it is essential that the attendant has a calm, empathetic and proactive posture. It is necessary to listen carefully to the customer's demands, understand what is causing their dissatisfaction and seek solutions to solve the problem.
In addition, it is important that the attendant has in-depth knowledge of the product or service offered by the company, in order to be able to respond to customer queries and questions in a clear and objective manner.
Another strategy for dealing with demanding customers is to offer solution options for the presented problem. For example, if the customer is dissatisfied with a product they have purchased, the agent may offer to exchange the product or a refund, depending on the company's policy.
Finally, it is critical that the agent maintain a professional and courteous demeanor in all interactions with the customer, even if the customer is being aggressive or disrespectful. It is important to remember that the customer may be going through a difficult situation and that the attitude of the attendant can make all the difference in solving the problem and building customer loyalty.
Now answer the exercise about the content:
_What is one of the most important skills for anyone working in customer service?
You are right! Congratulations, now go to the next page
You missed! Try again.
Next page of the Free Ebook:
46Knowledge of cross-selling techniques
Earn your Certificate for this Course for Free! by downloading the Cursa app and reading the ebook there. Available on Google Play or App Store!
