Basic math knowledge

Ability to handle money and change

Customer service capability

Computer knowledge

Ability to handle cash systems

Ability to work under pressure

Ability to work in a team

Knowledge in sales techniques

Ability to handle conflict situations

Ability to communicate clearly and objectively

Knowledge of safety standards and procedures

Ability to handle perishable products

Ability to organize and control inventory

Knowledge in reading barcodes

Ability to handle returns and exchanges

Ability to identify fraud and document forgery

Knowledge of fiscal and tax legislation

Ability to handle invoices and receipts

Ability to handle high values

Knowledge of closing techniques

Ability to deal with dissatisfied customers

Ability to identify sales opportunities

Knowledge of upsell and cross-sell techniques

Ability to handle different forms of payment

Ability to handle technical issues on equipment

Knowledge of telephone answering techniques

Ability to deal with foreign customers

Ability to identify and troubleshoot inventory issues

Knowledge of conflict resolution techniques

Ability to deal with emergency situations

Ability to deal with customers with special needs

Knowledge of chat customer service techniques

Ability to handle products from different categories

Ability to identify cross-selling opportunities

Knowledge of email customer service techniques

Ability to deal with customers in different languages

Ability to deal with customers who do not speak the local language

Knowledge of customer loyalty techniques

Ability to deal with customers who do not have a credit card

Ability to identify and resolve payment issues

Knowledge of video customer service techniques

Ability to deal with customers who do not have a bank account

Ability to handle customers who do not have internet access

Knowledge of customer service techniques via social media

Ability to deal with customers who do not have a cell phone

Ability to identify and resolve delivery issues

Knowledge in customer service techniques by applications

Ability to deal with customers who do not have a fixed address

Ability to deal with customers who do not have identification documents

Knowledge of customer service techniques by virtual assistants