Course content
Basic math knowledge
2Ability to handle money and change
3Customer service capability
4Computer knowledge
5Ability to handle cash systems
6Ability to work under pressure
7Ability to work in a team
8Knowledge in sales techniques
9Ability to handle conflict situations
10Ability to communicate clearly and objectively
11Knowledge of safety standards and procedures
12Ability to handle perishable products
13Ability to organize and control inventory
14Knowledge in reading barcodes
15Ability to handle returns and exchanges
16Ability to identify fraud and document forgery
17Knowledge of fiscal and tax legislation
18Ability to handle invoices and receipts
19Ability to handle high values
20Knowledge of closing techniques
21Ability to deal with dissatisfied customers
22Ability to identify sales opportunities
23Knowledge of upsell and cross-sell techniques
24Ability to handle different forms of payment
25Ability to handle technical issues on equipment
26Knowledge of telephone answering techniques
27Ability to deal with foreign customers
28Ability to identify and troubleshoot inventory issues
29Knowledge of conflict resolution techniques
30Ability to deal with emergency situations
31Ability to deal with customers with special needs
32Knowledge of chat customer service techniques
33Ability to handle products from different categories
34Ability to identify cross-selling opportunities
35Knowledge of email customer service techniques
36Ability to deal with customers in different languages
37Ability to deal with customers who do not speak the local language
38Knowledge of customer loyalty techniques
39Ability to deal with customers who do not have a credit card
40Ability to identify and resolve payment issues
41Knowledge of video customer service techniques
42Ability to deal with customers who do not have a bank account
43Ability to handle customers who do not have internet access
44Knowledge of customer service techniques via social media
45Ability to deal with customers who do not have a cell phone
46Ability to identify and resolve delivery issues
47Knowledge in customer service techniques by applications
48Ability to deal with customers who do not have a fixed address
49Ability to deal with customers who do not have identification documents
50Knowledge of customer service techniques by virtual assistants
Course Description
The course "Skills and Competencies Required for a Cashier" is an extensive training program that falls under the Professional Courses category, specifically within the Cashier and Bank Teller subcategory. Spanning 50 pages, this course is meticulously designed to equip aspiring cashiers with the essential skills and knowledge required to excel in their roles.
A strong foundation in basic mathematics is vital for any cashier. The course ensures that participants grasp the mathematical principles necessary to accurately handle money and make change. This fundamental skill is crucial for maintaining accuracy and efficiency at the till.
Effective customer service is at the heart of a cashier's duties. Through this course, participants will develop the capability to interact amicably with customers, addressing their needs and enhancing their shopping experience. Clear and objective communication skills are also emphasized, enabling participants to convey information effectively.
Modern cashiers must be adept at operating various cash systems and computer software. This course introduces participants to these essential tools, providing the knowledge to handle technical issues and ensure seamless transactions. Additionally, familiarity with safety standards and procedures is covered, ensuring a secure working environment.
Working under pressure is an inevitable part of a cashier’s role, especially during peak hours. This course provides strategies to manage stress and maintain composure. Teamwork is also highlighted, fostering collaboration and support among staff members. The ability to handle conflict situations, including dealing with dissatisfied customers, is another critical skill addressed in this comprehensive training.
The course delves into sales techniques, teaching participants how to identify sales opportunities, employ upselling and cross-selling strategies, and recognize customer loyalty techniques. Cashiers will also learn to handle returns, exchanges, and recognize instances of fraud and document forgery.
An important aspect covered is the ability to organize and control inventory, ensuring products are well-managed and readily available. Participants will learn to manage perishable products and read barcodes efficiently.
Handling various payment forms and resolving payment issues are part of the course content. Participants will also acquire skills in dealing with different customers, including those with special needs or who communicate in different languages. Techniques for telephone, email, chat, video, and social media customer service are also explored.
Emergency situations and conflict resolution techniques are taught to prepare cashiers for any challenges. Additionally, the course emphasizes the importance of closing techniques and managing high values, invoices, and receipts accurately.
Specialized modules cover customer service via applications and virtual assistants, equipping cashiers with the latest technological skills. The ability to handle customers who lack traditional banking facilities or internet access is another critical area covered, ensuring inclusivity in service.
This course is a comprehensive guide for anyone aspiring to become a proficient and versatile cashier, ensuring they are well-prepared to handle the diverse and dynamic aspects of the role.
This free course includes:
1h27m free online audio course
50 content pages
Certificate of course completion
Exercises to train your knowledge
