Ability to handle technical issues on equipment
Page 25 | Listen in audio
The ability to handle technical equipment issues is a very important skill for a cashier. This is because, during your work, it is common for technical problems to occur in equipment such as the credit or debit card machine, printers and scanners.
To deal with these problems, it is necessary for the cashier to have a good technical knowledge of the equipment used in his work. He should know how to carry out basic maintenance of this equipment and how to solve simple problems, such as running out of paper in the printer, for example.
However, in some cases, technical issues may be more complex and require more advanced knowledge. In these cases, it is important that the cashier knows how to call the technical assistance and how to clearly describe the problem, so that the technician can solve it as quickly as possible.
In addition, it is important that the cashier is always attentive to the signs that a piece of equipment may be experiencing problems, so that he can take preventive measures and prevent the problem from becoming more serious. For example, if the card machine starts to show card reading failures, the cashier should check that the reader is clean and that the cards are in good condition.
In summary, the ability to handle technical equipment issues is a critical skill for a cashier. It requires technical knowledge, the ability to solve simple and complex problems, in addition to being always attentive to signs that equipment may be experiencing problems.
Now answer the exercise about the content:
_How important is it for a cashier to have technical knowledge about the equipment used in his job?
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