Knowledge of telephone answering techniques
Página 26
One of the important skills for a cashier is to have skills in telephone answering techniques. This is because, many times, the operator needs to answer calls from customers who want to obtain information about products, prices, promotions or even make complaints.
To answer the phone well, it is necessary to have a proper posture, be cordial and polite, demonstrate an interest in helping the customer and be knowledgeable about the products and services offered by the company. In addition, it is important to have good diction and speak clearly and objectively.
Another important technique is knowing how to listen carefully and patiently to the client, allowing them to express themselves and expose their doubts or problems. You have to be prepared to deal with difficult situations and know how to work around possible conflicts.
It is also important to have knowledge about the communication tools used by the company, such as telephone systems, customer service software and other resources. In this way, the operator will be able to use these tools efficiently and guarantee a quality service.
Finally, it is essential that the cashier is always up to date on news and trends in the market, in order to be able to offer a differentiated service and add value to the products and services offered by the company.
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_What is one of the important techniques for a cashier to answer the phone well?
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