Knowledge of email customer service techniques
Página 35
For a cashier, it is essential to have knowledge in customer service techniques via email, as it is often through this means that customers contact the company to solve doubts, make complaints or compliments.
It is important that the cashier has writing skills, such as good grammar, spelling and conciseness, so that the message is clear and to the point. In addition, empathy and patience are required when dealing with dissatisfied or struggling customers.
Some email support techniques include:
- Respond quickly to the customer, demonstrating that the company cares about their satisfaction;
- Start the message with a friendly and personalized greeting;
- Identify the customer's problem and offer solutions;
- Maintain a professional and respectful tone;
- End the message with a cordial farewell and thanks for choosing us.
In addition, it is important that the cashier is familiar with the company's customer service system, so that he can record the information correctly and forward the problem to the responsible sector, if necessary.
Having knowledge in email customer service techniques is a valuable skill for a cashier, as it can help improve the company's image and retain satisfied customers.
Now answer the exercise about the content:
_What is one of the email service techniques that is important for the cashier to become familiar with?
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36Ability to deal with customers in different languages
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