Knowledge in customer service techniques by applications
Página 47
One of the skills required for a cashier is mastery of customer service techniques through applications. With the advancement of technology, more and more people use apps to make purchases and financial transactions, which makes these skills even more important.
To provide quality service through applications, it is necessary to know well the platform used by the company and know how to use the available tools to meet the needs of the customer. In addition, it is important to have good written communication, since the interaction with the customer will be done through messages.
Another important skill is the ability to solve problems efficiently and quickly. The cashier must be able to identify customer needs and find creative solutions to meet them, always maintaining cordiality and empathy.
In addition, it is essential that the cashier is always up to date on the company's policies and procedures regarding customer service through applications. This includes knowing how to deal with conflict situations and complaints, as well as knowing the product return and exchange policies.
In summary, knowledge of application-based customer service techniques is essential for a cashier who wants to provide quality service and ensure customer satisfaction. Therefore, it is important to invest in training and skills that can improve these skills.
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_What is one of the important skills a cashier must have to provide quality service through applications?
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