Knowledge of customer service techniques via social media
Página 44
For a Cashier, it is essential to have knowledge in customer service techniques via social networks. This is because, more and more, companies are using social networks as a communication channel with their customers and, consequently, it is necessary to know how to deal with the demands that arise through these channels.
To begin with, it is important to understand that customer service via social networks must be done quickly and efficiently, after all, users of these platforms are used to having immediate responses. In addition, it should be borne in mind that service via social networks is public, that is, anyone can see the messages exchanged between the company and the customer.
Therefore, the Cashier needs to have some specific skills to deal with this type of service. One of them is knowing how to communicate clearly and objectively, avoiding ambiguities that could lead to confusion. In addition, it is important to have empathy and know how to put yourself in the customer's shoes, understanding their needs and offering solutions that meet their expectations.
Another important skill is having knowledge about the company and its products or services, in order to be able to respond accurately to customer queries. It is also necessary to have research skills, to look for information that can help solve problems that are not within the scope of the Cashier's service.
Finally, it's important to remember that social media customer service isn't just about responding to incoming messages. It is also necessary to monitor the company's social networks, looking for possible problems that may arise and taking preventive measures to prevent them from becoming bigger.
In summary, knowledge of customer service techniques via social networks is essential for the Teller, who needs to be prepared to deal with the demands that arise through these channels. Communication, empathy, research and monitoring skills are required in order to provide fast, efficient and satisfying customer service.
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_What is one of the important skills a Cashier must have to deal with customer service via social networks?
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