One of the challenges faced by a cashier is dealing with customers who do not have identification documents. This situation can occur for several reasons, such as loss or theft of the document, lack of regularization of the documentation or even being a foreign customer.

At this point, it is important for the cashier to remain calm and use their communication skills to deal with the situation. It is necessary to explain to the customer the importance of presenting a valid identification document for carrying out the purchase or service.

In addition, the cashier must be prepared to deal with possible negative customer reactions, such as irritation or frustration. It is important to maintain a professional attitude and seek alternative solutions, such as the presentation of other documents that can prove the client's identity.

Another important skill at this point is negotiation skills. The cashier can offer payment options that do not require the presentation of identification documents, such as paying in cash or using prepaid cards.

Finally, it is essential that the cashier is always up to date on the company's policies and procedures regarding customer identification. This helps ensure transaction security and prevent potential fraud.

Now answer the exercise about the content:

_What is the importance of presenting a valid identification document to carry out the purchase or service?

You are right! Congratulations, now go to the next page

You missed! Try again.

Article image Knowledge of customer service techniques by virtual assistants

Next page of the Free Ebook:

50Knowledge of customer service techniques by virtual assistants

1 minutes

Obtenez votre certificat pour ce cours gratuitement ! en téléchargeant lapplication Cursa et en lisant lebook qui sy trouve. Disponible sur Google Play ou App Store !

Get it on Google Play Get it on App Store

+ 6.5 million
students

Free and Valid
Certificate with QR Code

48 thousand free
exercises

4.8/5 rating in
app stores

Free courses in
video, audio and text