Ability to deal with customers who do not have identification documents
Página 49
One of the challenges faced by a cashier is dealing with customers who do not have identification documents. This situation can occur for several reasons, such as loss or theft of the document, lack of regularization of the documentation or even being a foreign customer.
At this point, it is important for the cashier to remain calm and use their communication skills to deal with the situation. It is necessary to explain to the customer the importance of presenting a valid identification document for carrying out the purchase or service.
In addition, the cashier must be prepared to deal with possible negative customer reactions, such as irritation or frustration. It is important to maintain a professional attitude and seek alternative solutions, such as the presentation of other documents that can prove the client's identity.
Another important skill at this point is negotiation skills. The cashier can offer payment options that do not require the presentation of identification documents, such as paying in cash or using prepaid cards.
Finally, it is essential that the cashier is always up to date on the company's policies and procedures regarding customer identification. This helps ensure transaction security and prevent potential fraud.
Now answer the exercise about the content:
_What is the importance of presenting a valid identification document to carry out the purchase or service?
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