Ability to deal with customers who do not speak the local language
Page 37 | Listen in audio
One of the challenges facing cashiers is the ability to handle customers who do not speak the local language. This can be an uncomfortable situation for both the customer and the cashier, but it is important that the service is carried out in the best possible way.
To deal with this situation, it is necessary for the cashier to have some specific skills and competencies. The first of these is the ability to communicate. Even if the customer does not speak the local language, it is important for the cashier to try to communicate in some way, be it through gestures, facial expressions or simple words in English.
In addition, it is essential that the cashier be patient and empathetic. The customer may be uncomfortable with not being able to communicate properly, and it's important that the cashier is understanding and willing to help.
Another important skill is adaptability. In some cases, it may be necessary for the cashier to use additional resources, such as an online translator or a co-worker who speaks the customer's language. It is important that the cashier is willing to use these resources and adapt to the situation.
Finally, it is important that the cashier be aware of the customer's culture. This can help avoid misunderstandings and ensure that care is handled properly.
In summary, the ability to deal with customers who do not speak the local language is an important skill for cashiers. For this, the professional must have communication skills, patience, empathy, adaptation and knowledge of the client's culture.
Now answer the exercise about the content:
_What skill is essential for a cashier to deal with customers who do not speak the local language?
You are right! Congratulations, now go to the next page
You missed! Try again.
Next page of the Free Ebook:
38Knowledge of customer loyalty techniques
2 minutes
Earn your Certificate for this Course for Free! by downloading the Cursa app and reading the ebook there. Available on Google Play or App Store!
