Customer service capability
Página 3
One of the main requirements for a Cashier is customer service skills. This skill is essential to ensure customer satisfaction and loyalty, in addition to being a competitive advantage for the establishment.
To be a good attendant, you need to have empathy, that is, the ability to put yourself in the customer's shoes and understand their needs. In addition, it is important to have a cordial and polite posture, even in adverse situations.
Another important skill is communication skills. The Cashier must be clear and objective when communicating with the customer, avoiding slang and informal expressions. In addition, it is important to know how to listen and understand the customer's demands, in order to be able to offer adequate solutions.
Another important aspect is the ability to solve problems. The Cashier must be prepared to deal with unforeseen situations, such as payment problems, product exchanges, among others. In these cases, it is important to remain calm and seek quick and efficient solutions.
Finally, it is essential that the Cashier has knowledge about the products and services offered by the company, in order to guide the customer in the best possible way. In addition, it is important to be up to date on exchange, return and warranty policies in order to provide quality service.
Now answer the exercise about the content:
_What skill is essential to ensure customer satisfaction and loyalty, in addition to being a competitive advantage for the establishment?
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