One of the main challenges faced by a cashier is dealing with customer service. With the popularization of online shopping and the COVID-19 pandemic, many companies began to invest in video customer service techniques, which makes it even more important for the cashier to have knowledge in this area.
To begin with, it is important to understand that video customer service is a form of communication that allows the customer to feel closer to the company, even if they are buying online. This is because the video allows the customer to see the cashier's face, which helps create an emotional connection.
In addition, video customer service also allows the cashier to provide more personalized and efficient service. This is because, unlike telephone or chat service, video allows the cashier to see the product that the customer is buying and can offer suggestions for complementary products or clarify doubts in a clearer and more direct way.
To become an expert in video customer service, it is important for the cashier to have knowledge in some specific techniques. For example, it is important for the cashier to know how to position himself in front of the camera, so that the customer can see him clearly and feel closer.
In addition, it is important that the cashier has good lighting and a suitable environment to perform the service. This helps convey a professional and trustworthy image to the customer.
Another important technique is knowing how to communicate clearly and objectively. The cashier must speak slowly and clearly, avoiding slang or technical terms that the customer may not understand.
Finally, it is important that the cashier has a good knowledge of the product being sold, so that he can offer suggestions and answer questions efficiently.
In summary, knowledge of video customer service techniques is essential for the cashier to be able to offer personalized and efficient service, creating an emotional connection with the customer even if the sale is made online. For this, it is important that the cashier knows how to position himself in front of the camera, has good lighting and an adequate environment, communicates clearly and objectively and has a good knowledge of the product being sold.
