Quality management

Página 37

Quality management is an approach that aims to ensure that the products or services offered by a company meet the expectations and needs of customers. It is a discipline that involves the implementation of processes and systems to monitor and improve the quality of products and services.

One of the main quality management tools is ISO 9001, an international standard that establishes requirements for a quality management system. ISO 9001 defines a set of processes that must be implemented in a company to guarantee the quality of the products and services offered.

Among the processes defined by ISO 9001 are the definition of quality policies, process planning, human resource management, supplier management, performance measurement and analysis, and continuous improvement.

Quality management is important because it helps companies to increase customer satisfaction, reduce operating costs, improve process efficiency, increase productivity and market competitiveness. In addition, quality management can help the company maintain compliance with applicable laws and regulations.

To effectively implement quality management, it is important that the company has a quality culture, with a focus on continuous improvement and customer satisfaction. The company must involve all employees in the implementation of quality management and provide adequate training to ensure that everyone is aware of the defined processes and procedures.

Finally, it is important that the company constantly monitor the effectiveness of quality management and make necessary adjustments to ensure that objectives are achieved. Quality management is not a static process and must be continuously evaluated and improved to ensure that the company is always meeting the needs and expectations of customers.

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