Customer service is one of the main functions of the secretarial and reception professional. It is through it that the company or organization can create a positive relationship with its customers, generating loyalty and increasing the brand's reputation.
To perform a good service, it is necessary to always be attentive to the needs of the client, seeking to understand their demands and offering solutions in an agile and efficient way. In addition, it is important to have a cordial and professional attitude, transmitting confidence and security to the client.
One of the key aspects of customer service is communication. It is essential that secretarial and reception professionals know how to communicate clearly and objectively, avoiding slang and expressions that could cause confusion or misunderstandings. In addition, it is important to be empathetic and demonstrate genuine interest in the customer's demands.
Another important point is problem solving. It is common for customers to contact the company or organization to solve a problem or ask questions. In these cases, it is essential that the secretarial and reception professional has knowledge about the products and services offered by the company, in order to be able to offer effective solutions.
Finally, it is important to emphasize the importance of after-care. After contact with the customer, it is essential to follow up to verify that the demand was resolved satisfactorily and that the customer was satisfied with the service. This attitude demonstrates concern for customer satisfaction and can generate loyalty and referrals for the company.
In summary, customer service is a key function for the secretarial and front desk professional. It is necessary to have a professional attitude, communicate clearly and objectively, offer effective solutions and maintain post-service follow-up. With these practices, it is possible to create a positive relationship with customers and increase the company's reputation.
