Notions of human resources are essential for any professional who wants to work in the Secretariat and Reception area. This is because people management is one of the main challenges faced by companies today, and the work of the secretary or receptionist can be decisive for the success of this management.
First of all, it is important to understand that the human resources sector is responsible for various activities related to a company's employees. Among them, we can highlight:
- Recruitment and selection;
- Training and development;
- Performance evaluation;
- Benefits management;
- Labor relations;
- Among others.
For the secretary or receptionist to be able to contribute to the human resources sector, it is necessary to have some specific skills and knowledge. Among them, we can highlight:
- Clear and objective communication;
- Empathy and people skills;
- Knowledge of the company's policies and standards in relation to employees;
- Ability to organize and manage information;
- Basic knowledge of labor legislation;
- Creativity and proactivity to suggest solutions and improvements.
In addition, it is important to emphasize that the role of the secretary or receptionist can be decisive for the company's image in relation to its employees. This means that you need to be careful with how you communicate with employees, always respecting the limits and rules of the company.
Finally, it is worth remembering that people management is an area in constant evolution, and that you must always be up to date with market trends and best practices. Attending courses and events related to the human resources area can be an excellent way to stay current and improve your skills.
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