Free online courseSalesforce admin training

Course Description

Welcome to the Salesforce Admin Training, a comprehensive course designed meticulously for professionals who aspire to master the administration of Salesforce, one of the leading Customer Relationship Management (CRM) platforms in the world. With a duration of 19 hours and 28 minutes, this training is an in-depth journey into the domain of Salesforce, specifically tailored for those involved in Business Administration with a keen interest in Ecommerce and Sales.

The course begins with a foundational episode on "Introduction to Salesforce," where learners will be acquainted with the differences between Salesforce Classic and Lightning Experience, and the overarching realm of Cloud Computing. This initiation sets the stage for more advanced topics as the journey progresses.

As the training advances, learners dive into "Model your Salesforce Data," where they explore the intricacies of Salesforce’s Relational Data Model, and how to utilize Dependent Picklists and Schema Builder to structure and manage data effectively. Following this, the course delves into "Customize the Salesforce User Interface," guiding learners through tools like App Builder, Record Types, Page Layouts, and Compact Layouts, equipping them to tailor the platform to specific business needs.

A significant part of the course is dedicated to "Aggregating," where crucial data aggregation techniques are covered, preparing learners to handle complex data sets. This is complemented by lessons on "Automating Business Processes" using Workflow Rules, Process Builder, Email Templates, and further into automation with Flow, Assignment Rules, and Lightning Flow in subsequent episodes.

The "Approval Process" module introduces the concept of delegated approvers, adding another layer of efficiency to business operations. In "Managing Data Access in Salesforce," learners gain insights into controlling access through Profiles, Permission Sets, Roles, and Field-Level Security (FLS).

Addressing the significant aspect of who can see what in Salesforce, the "Who Sees What in Salesforce OWD" module ensures learners understand the nuances of organization-wide defaults. Data integrity and security are further emphasized in the "Audit" module, where auditing techniques and best practices are discussed.

The course doesn’t stop at data access and security. The "Data Management in Salesforce" episode brings attention to tools like Dataloader and Import Wizard for uploading data, including relational data, enhancing the learners’ ability to maintain and manage vast datasets.

Reporting is a critical skill for any Salesforce admin, and the "Reports" section provides deep insights into creating and managing reports. Additionally, "Sandbox Design Strategies for Enterprise Implementations" prepares learners to effectively utilize sandboxes for testing and development.

One of the concluding chapters, "Become an Order of Execution Hero," empowers learners to master Salesforce's order of execution, a crucial element for troubleshooting and optimization. This is augmented with advanced practices in formulas and the utilization of Salesforce Lightning Flow and Flow Builder.

The course boasts an impressive average rating of 4.4 out of 5 stars, reflecting the high satisfaction and value derived by past participants. Enroll now to elevate your Salesforce administration skills and drive your business to greater heights!