From basic to advanced in Public Management

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public management and technology

Capítulo 19

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Public Management and Technology

Public management is a field that involves the administration of government services and functions. With the advancement of technology, public management has experienced a significant transformation, offering new opportunities to improve efficiency, transparency and the provision of services to the public.

Technology in Public Management

Technology plays a crucial role in modernizing public management. It enables governments to improve operational efficiency, make more informed decisions and deliver better and faster services. Technology also has the potential to increase transparency, allowing citizens to have greater access to information and to participate more actively in the democratic process.

Big Data and Analytics

Governments generate and store an enormous amount of data. Technology allows this data to be analyzed and used to make more informed decisions. For example, data can be used to identify patterns and trends, predict future challenges and opportunities, and monitor and evaluate the effectiveness of policies and programs.

Information and Communication Technology (ICT)

ICTs play a key role in public management. They enable effective communication and collaboration between different government departments and agencies, as well as between government and the public. ICTs also allow governments to deliver services more efficiently and effectively, for example by allowing citizens to order and receive services online.

Artificial Intelligence (AI)

AI has the potential to transform public management, automating routine tasks, improving the accuracy and speed of decision-making, and providing more accurate insights and forecasts. AI can also be used to improve service delivery, for example through the use of chatbots to answer questions and provide information to citizens.

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Challenges and Opportunities

While technology offers many opportunities to improve public management, it also presents many challenges. These include the need for technology infrastructure and skills, privacy and security issues, and the need to ensure that technology is used ethically and responsibly. However, with the right approach and policies, technology has the potential to transform public management for the benefit of all.

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The role of technology in public management is pivotal in modernization efforts, enhancing operational efficiency, promoting informed decision-making, and facilitating efficient and faster service delivery. The integration of big data, ICT, and AI illustrates how technology transforms public management by improving transparency, communication, and service accuracy. This is consistent with the transition and capabilities highlighted in the text provided.