Result-Oriented Public Management
The Result-Oriented Public Management is a model of public administration whose main focus is efficiency in delivering services to citizens. This model emerged as a response to the need to modernize public administration, which sought to become more efficient, transparent and accountable.
Characteristics of Results Oriented Public Management
Result-Oriented Public Management has some distinct characteristics that differentiate it from other models of public administration. These include:
- Focus on the citizen: The main concern of this management model is the delivery of high quality services to the citizen. This means that decisions are made based on citizens' needs and expectations.
- Responsibility and transparency: This management model requires a high level of responsibility and transparency. This means that public managers must be able to demonstrate that they are using public resources efficiently and effectively.
- Performance measurement: Public Management Oriented to Results uses performance indicators to monitor and evaluate the effectiveness of public policies and programs. This allows public managers to make evidence-based decisions and continuously improve service delivery.
Benefits of Results Oriented Public Management
The adoption of Results Oriented Public Management can bring a series of benefits to public administration. Some of these benefits include:
- Improving the quality of public services: By focusing on delivering results, public administration can improve the quality of services it provides to citizens.
- Greater accountability: Transparency and accountability are fundamental for Results Oriented Public Management. This can help build public confidence in public administration.
- Evidence-based decision making: The use of performance indicators allows public managers to make evidence-based decisions. This can lead to more effective policies and programs.
Conclusion
In short, Results-Oriented Public Management is a model of public administration that focuses on delivering high-quality services to citizens. By adopting this model, public administration can become more efficient, transparent and accountable.
