3.38. Occupational Safety Regulatory Norms (NRs): NR 39 - Safety and Health at Work in Call Center/Telemarketing Companies

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Norma Regulamentadora 39 (NR 39) is a specific guideline for safety and health at work in call center/telemarketing companies. This standard was established by the Brazilian Ministry of Labor and Employment to ensure that workers in this sector have a safe and healthy work environment. The purpose of this standard is to minimize occupational hazards and protect the physical and mental health of workers.

Call services/telemarketing companies are characterized by a work environment that involves the use of telephones and/or headsets, computers and other electronic devices. Workers often spend many hours sitting down, performing repetitive tasks, which can lead to a series of health problems, such as stress, vision problems, musculoskeletal problems, among others.

NR 39 establishes a series of requirements that companies must comply with to ensure the safety and health of workers. These requirements include, among others, the organization of work, the working environment, furniture and equipment, training and information for workers.

Regarding the organization of work, NR 39 establishes that companies must guarantee breaks for rest, limit the time of continuous work in front of the computer, alternate tasks to avoid repetitiveness, among others. The norm also states that companies must provide workers with information about occupational risks and preventive measures.

As for the work environment, NR 39 establishes that companies must ensure adequate conditions of lighting, temperature, noise and ventilation. The standard also establishes requirements for the cleaning and maintenance of the working environment.

Regarding furniture and equipment, NR 39 establishes that companies must provide workers with ergonomic tables and chairs, adequate footrests, wristrests, among others. The norm also establishes that the equipment must be kept in good conditions of use and safety.

Regarding training and information for workers, NR 39 establishes that companies must provide training to workers on occupational risks and preventive measures. The norm also establishes that companies must inform workers about their rights and duties in relation to safety and health at work.

In conclusion, NR 39 is an essential standard to guarantee the safety and health of workers in call center/telemarketing companies. Companies that fail to comply with this standard may be subject to penalties, including fines and other sanctions. In addition, compliance with this standard contributes to the prevention of accidents and occupational diseases, which can result in significant benefits for companies, including reducing costs related to the health of workers and increasing productivity.

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