1.14. Fundamentals of Business Administration: Quality Management

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Business administration is a broad and diverse field that involves the effective management of people, resources, and processes to achieve organizational objectives. A crucial aspect of business administration is quality management, which aims to continually improve the efficiency and effectiveness of business processes.

Quality management is a concept that originated in the 20th century, when companies began to implement systems to ensure the consistency and reliability of products and services. The goal was to minimize errors and defects, improve customer satisfaction and increase profitability. Today, quality management has evolved into a broader focus that includes not only the quality of products and services, but also the efficiency of business processes and employee satisfaction.

There are several fundamental principles of quality management. The first is customer focus. Companies must strive to understand and meet customer needs and expectations. This may involve conducting market research, gathering customer feedback, and adapting products and services to meet customer preferences.

The second principle is continuous improvement. Companies should always be looking for ways to improve their business processes, products and services. This can involve identifying and fixing problems, implementing new technologies and adopting innovative business practices.

The third principle is the process approach. Companies must understand and manage their business processes as interconnected systems. This may involve mapping processes, identifying bottlenecks and implementing solutions to improve efficiency and effectiveness.

The fourth principle is employee engagement. Companies should encourage and facilitate employee participation in quality management. This can involve training and educating employees, creating a quality culture, and promoting a positive and inclusive work environment.

There are several techniques and tools that companies can use to implement quality management. These include the PDCA (Plan-Do-Check-Act) cycle, cause and effect diagrams, control charts, Pareto analysis and Six Sigma. These tools help companies identify and resolve issues, monitor and control quality, and continually improve the efficiency and effectiveness of business processes.

In summary, quality management is an essential component of business management. By focusing on the customer, pursuing continuous improvement, taking a process approach, and involving employees, companies can improve the quality of their products and services, increase customer and employee satisfaction, and improve profitability and competitiveness.< /p>

As an administrative assistant, knowledge and understanding of quality management can be extremely valuable. This can help you contribute to quality improvement in your organization, provide better service to customers, and increase your efficiency and effectiveness at work.

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