Chapter 1.6 of our e-book addresses the Fundamentals of Business Administration: Control and Evaluation, which are essential elements for the success of an Administrative Assistant. Control and evaluation are integral parts of the administrative process and are essential to ensure that the company's goals and objectives are achieved efficiently and effectively.
First, control is a process that involves comparing actual performance against established standards or objectives. When managers set standards, they have a clear point of reference for assessing whether performance is on track or needs adjustment. Control is therefore a means of ensuring that the company's resources are used in the best possible way to achieve the company's objectives.
The control has several steps. The first step is to establish performance standards. These standards must be clear, measurable and attainable. The next step is to measure actual performance. This can be done in a number of ways, depending on the type of work being done. The third step is to compare actual performance against standards. If performance is below standard, managers need to find out why and take action to correct the problem.
Assessment, on the other hand, is an ongoing feedback process that helps managers understand how well they are doing in their efforts to achieve company goals. Evaluation can be formal or informal, but the goal is always to improve performance.
Formal appraisal usually involves reviewing an employee's performance over a specified period of time. This may include an assessment of the employee's performance against established goals, as well as feedback on areas where the employee can improve. Informal assessment, on the other hand, is an ongoing process that takes place on a daily basis. This can include constant feedback from managers and co-workers on an employee's performance.
As an administrative assistant, having a solid understanding of these concepts is crucial. You will be responsible for helping to implement control and evaluation systems and ensure they function effectively. This can include collecting and analyzing performance data, assisting in setting performance standards, and providing feedback to employees on their performance.
In addition, you may be called upon to help resolve issues that arise as a result of the monitoring and evaluation process. This may involve identifying areas where performance is below standard and suggesting solutions to improve performance. Therefore, having a solid understanding of these concepts and knowing how to apply them in practice is essential to success as an administrative assistant.
In conclusion, control and evaluation are fundamental to business management. They ensure that the company is operating efficiently and effectively and that resources are being used in the best possible way to achieve the company's objectives. As an administrative assistant, you will play a crucial role in these processes and therefore must fully understand these concepts and know how to apply them in practice.
