Public management and consumer protection policies

Página 45

Public Management and Consumer Protection Policies

Public Management refers to the field of action of professionals in charge of managing resources and public policies promoted by the State. In this context, one of the fundamental aspects of public management is the implementation and supervision of consumer protection policies.

Consumer Protection Policies

Consumer protection policies are guidelines and practices designed to protect the rights and interests of consumers. In Brazil, the main law that regulates consumer protection is the Consumer Defense Code (CDC), which establishes standards for consumer protection and protection, public order and social interest.

The Role of Public Management in Consumer Protection

Public management plays a crucial role in consumer protection, as it is responsible for implementing and overseeing consumer protection policies. This involves creating regulatory and supervisory bodies, drafting laws and regulations, promoting consumer education campaigns, among other actions.

Regulatory and Inspection Bodies

One of the main aspects of public management in consumer protection is the creation and maintenance of regulatory and inspection bodies. These bodies are responsible for ensuring that companies comply with consumer protection laws and regulations, as well as investigating and punishing violations.

Elaboration of Laws and Regulations

Public management is also responsible for drafting laws and regulations that protect consumer rights. This includes defining quality standards for products and services, requiring clear and accurate information about products and services, among other measures.

Education for Consumers

Another important aspect of public management in consumer protection is the promotion of consumer education campaigns. These campaigns are intended to inform consumers about their rights and how they can protect themselves against unfair or misleading commercial practices.

Conclusion

In summary, public management plays a crucial role in consumer protection, through the implementation and enforcement of consumer protection policies. This involves a variety of actions, from creating regulatory and oversight bodies to promoting consumer education campaigns.

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