27. CME Audit and Assessment

Página 27

The audit and evaluation of the Sterilized Material Center (CME) are essential processes to guarantee the quality and safety of the services provided. Auditing is a management tool that allows verification and control of processes, while evaluation is an instrument that allows measurement and analysis of performance and results achieved.

The CME audit is carried out through the evaluation of the processes, procedures and practices adopted, with the aim of identifying possible failures, deviations or non-conformities that could compromise the quality and safety of the services provided. The audit can be internal, performed by CME's own staff, or external, performed by an independent auditor or a regulatory body.

A CME assessment, on the other hand, is an ongoing process that involves the collection, analysis, and interpretation of data and information about performance and results achieved. The assessment allows identifying strengths and areas for improvement, as well as making decisions based on evidence for the continuous improvement of the quality and safety of the services provided.

In practice, the CME audit and assessment involves checking several aspects, such as: compliance with applicable standards and regulations; the suitability and effectiveness of the processes and procedures adopted; the competence and qualification of the team; adequacy and maintenance of equipment and installations; the traceability of sterilized materials; and customer and user satisfaction.

To carry out the audit and evaluation, various instruments and techniques are used, such as: checklists, questionnaires, interviews, direct observation, analysis of documents and records, analysis of performance indicators, among others. The process must be systematic, structured and documented, in order to guarantee the reliability and validity of the results obtained.

The results of the audit and evaluation must be communicated to the CME team and the institution's management, and must be used for the preparation of action plans for the correction of identified nonconformities and for the continuous improvement of quality and security of services provided.

It is important to emphasize that auditing and evaluation are not punitive processes, but management tools for continuous improvement. Therefore, it is essential that the CME team is involved and committed to the process, and that an environment for learning and continuous improvement is created.

In conclusion, auditing and assessment are essential processes for quality and safety management at CME. They allow the identification of failures, deviations or non-conformities, the measurement and analysis of performance and results, and the making of evidence-based decisions for continuous improvement. Therefore, it is fundamental that these processes are carried out in a systematic, structured and documented manner, and that the results are used for the continuous improvement of the quality and safety of the services provided.

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