Working as a security guard requires a variety of skills and competencies. Among them, communication skill is one of the most important. Effective communication is crucial in many situations, from interacting with the public and colleagues to responding to security incidents. This chapter will cover the fundamentals of the communication skills needed to become a successful security guard.
Verbal communication
Verbal communication is an essential skill for any security guard. This includes the ability to speak clearly and concisely, convey information effectively, and handle conflict situations in a calm and professional manner. Verbal communication also involves the ability to give and receive instructions in a clear and understandable way.
A property security guard may need to communicate with a variety of people, including co-workers, supervisors, site personnel, visitors, and in some cases, the police or other emergency services. Each of these groups may require different styles and levels of communication. For example, communicating with a co-worker might be informal and direct, while communicating with a visitor might require more formality and courtesy.
Non-verbal communication
Non-verbal communication is another important communication skill for property security guards. This can include using body language, facial expressions and gestures to convey information or influence the behavior of others. Non-verbal communication can be particularly useful in situations where verbal communication may be difficult or impossible.
For example, a security guard may use body language to indicate to a person that they need to move away from a restricted area. Likewise, a steady gaze or hand gesture may be enough to dissuade a person from engaging in undesirable behavior.
Listening Skills
Listening skills are an essential part of a property security guard's communication skills. This includes the ability to pay attention, understand and respond appropriately to incoming information. Listening skills also involve the ability to identify important or relevant information in a conversation or situation.
For example, a security guard needs to be able to hear and understand instructions from a supervisor or information provided by a co-worker. Likewise, they may need to hear and respond to questions or concerns from visitors or site staff.
Writing Skills
Finally, writing skills are an important part of a property security guard's communication skills. This may include the ability to write clear and concise reports, complete forms or documentation accurately and legibly, and communicate effectively in writing with co-workers, supervisors or other interested parties.
For example, a security guard might need to write a report about a security incident, including details about what happened, who was involved, and what actions were taken. Likewise, they may need to complete forms or documentation related to safety procedures, equipment inspections, or safety training.
In short, communication skills are an essential part of a security guard's job. They allow a security guard to interact effectively with a variety of people, respond to security situations effectively, and document incidents and actions clearly and accurately.
