Free online courseITIL 4 Foundation Exam Prep eLearning Training Course
Duration of the online course: 1 hours and 22 minutes
New
Free ITIL 4 Foundation exam prep course covering key concepts, SVS, guiding principles, value chain, and core ITSM practices.
In this free course, learn about
Course Introduction and Exam Overview
Key Concepts and Definitions
The Four Dimensions of Service Management
Service Value System and Guiding Principles
Service Value Chain and Value Streams
Core Practices for the Foundation Exam
Additional Practices and Final Wrap-Up
Course Description
ITIL 4 Foundation Exam Prep eLearning Training Course by Value Insights is a free online course in Technology and Programming, focused on developer and IT tools and designed to help you prepare confidently for the ITIL 4 Foundation exam.
You will build a solid understanding of ITIL fundamentals, including essential terminology and key concepts that frequently appear in exam questions. The course explains the Four Dimensions Model and the Service Value System, clarifying how modern service management aligns people, processes, partners, and technology to create value.
It also explores the guiding principles and the service value chain, showing how work moves from demand to value through practical activities and real-world style examples. Along the way, you will strengthen your grasp of the practices most relevant to day-to-day IT service management, such as continual improvement, change enablement, incident and problem management, service desk operations, service level management, and service request management.
Additional coverage includes security, relationship and supplier management, asset and monitoring considerations, and configuration and deployment management, helping you connect the ITIL framework to operational realities. If you want a structured, exam-oriented refresher that ties together the core ITIL 4 ideas in a clear learning path, this training is a strong starting point.
Course content
Video class: ITIL® 4 Foundation Exam Preparation Training | Introduction (eLearning)01m
Exercise: Which topic area is highlighted as having 19 questions in the exam?
Video class: ITIL® 4 Foundation Exam Preparation Training | Key-Concepts and Definitions 1 (eLearning)02m
Exercise: In ITIL 4, what is the definition of service management?
Video class: ITIL® 4 Foundation Exam Preparation Training | Key-Concepts and Definitions 2 (eLearning)01m
Exercise: In ITIL 4, what is the primary purpose of service management?
Video class: ITIL® 4 Foundation Exam Preparation Training | Key-Concepts and Definitions 3 (eLearning)02m
Exercise: In ITIL 4, what best describes the relationship between outputs and outcomes?
Video class: ITIL® 4 Foundation Exam Preparation | Key-Concepts and Definitions Summary (eLearning)00m
Exercise: In service management, what best describes value co-creation?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Four Dimensions Model (eLearning)02m
Exercise: Which option lists the four dimensions of service management in ITIL 4?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Four Dimensions Model Details (eLearning)03m
Exercise: In ITIL 4, what is the main focus of the Value streams and processes dimension?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Four Dimensions Model Summary (eLearning)00m
Exercise: In ITIL 4, which set correctly lists the four dimensions of service management?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Service Value System (eLearning)01m
Exercise: Which component is mentioned as NOT being part of the ITIL 4 Foundation exam content within the Service Value System (SVS)?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Guiding Principles (eLearning)08m
Exercise: Which ITIL 4 guiding principle emphasizes assessing and reusing existing resources before making big changes?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Guiding Principles Summary (eLearning)00m
Exercise: Which statement best describes ITIL 4 guiding principles?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Service Value Chain (eLearning)02m
Exercise: In ITIL 4, what is the primary purpose of the service value chain?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Service Value Chain Activities a.k.a. PIEDOD03m
Video class: ITIL® 4 Foundation Exam Preparation Training | A Value Stream example of a bank loan (eLearning)02m
Exercise: In a value stream example for a bank loan, what initiates the value stream in ITIL 4 terms?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Service Value Chain Summary (eLearning)02m
Exercise: Which set correctly lists the six ITIL 4 Service Value Chain activities (PI-DOG)?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Most Important Practices Overview (eLearning)02m
Exercise: In ITIL 4, what best describes a practice?
Video class: ITIL® 4 Foundation Exam Preparation Training | Continual Improvement as a Practice (eLearning)06m
Exercise: In the continual improvement model, what comes immediately after defining measurable short-term targets ("Where do we want to be?")?
Video class: ITIL® 4 Foundation Exam Preparation Training | Change Enablement Practice (eLearning)03m
Exercise: What is the main purpose of the ITIL 4 Change Enablement practice?
Video class: ITIL® 4 Foundation Exam Preparation Training | Incident Management Practice (eLearning)03m
Exercise: What is the primary purpose of the Incident Management practice?
Video class: ITIL® 4 Foundation Exam Preparation Training | Problem Management Practice (eLearning)03m
Exercise: In ITIL 4, what is the primary purpose of the problem management practice?
Video class: ITIL® 4 Foundation Exam Preparation Training | Service Desk Practice (eLearning)03m
Exercise: In ITIL 4, what is the purpose of the Service Desk practice?
Video class: ITIL® 4 Foundation Exam Preparation Training | Service Level Management Practice (eLearning)04m
Exercise: What is the main purpose of Service Level Management (SLM)?
Video class: ITIL® 4 Foundation Exam Preparation Training | Service Request Management Practice (eLearning)02m
Exercise: In ITIL 4, what best describes the purpose of Service Request Management?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Most Important Practices Summary (eLearning)00m
Exercise: In ITIL 4, what best describes a practice compared to the older term process?
Video class: ITIL® 4 Foundation Exam Preparation | Information Security, Relationship and Supplier Management03m
Exercise: Which set of attributes is emphasized by information security management to protect organizational information?
Video class: ITIL® 4 Foundation Exam Preparation Training | IT Asset, Monitoring04m
Exercise: In ITIL 4, why has release management been decoupled from deployment management?
Video class: ITIL® 4 Foundation Exam Preparation Training | Service Configuration and Deployment Management04m
Exercise: What is the primary purpose of service configuration management?
Video class: ITIL® 4 Foundation Exam Preparation Training | The Other Practices Summary (eLearning)00m
Exercise: Which ITIL 4 practices are highlighted as key items to remember for the exam summary?
Video class: ITIL® 4 Foundation Exam Preparation Training | Conclusion and Contact Details (eLearning)01m
Exercise: What is the main intended outcome of completing this ITIL 4 Foundation exam prep course?
