Free online courseFoundations of IT support

Course Description

The "Foundations of IT Support" course, offered by Google Career Certificates, provides a solid introduction to the dynamic field of IT support. With a total duration of 4 hours and 48 minutes, this course is designed to give learners a comprehensive understanding of key concepts and skills that are essential for a career in IT support.

Belonging to the Information Technology category, and specifically focusing on Web Servers and Networks, the course starts off with an inviting module titled "Welcome to IT Support." This segment sets the tone for the rest of the course, offering an overview of what to expect and how the materials will be presented.

The next module, "Intro to IT," dives into the fundamental principles of IT. This section is designed to introduce learners to the world of information technology, providing a foundational understanding that will be built upon in subsequent modules.

In "Modern Computer Programs," the course continues by examining current software applications that are pivotal in today's tech-driven world. This segment covers the basics and more advanced aspects of computer programs that IT support professionals often encounter.

One of the more hands-on modules is titled "Build a Computer in 20 minutes." In this part of the course, students are taken through the practical steps of assembling a computer, making it an engaging and interactive experience that can provide immediate practical skills.

Another crucial aspect of IT support covered in this course is addressed in "IT Support for Mobile Devices." Given the proliferation of mobile technology, this module offers insights into troubleshooting and supporting an array of mobile devices, which are an integral part of modern IT infrastructures.

The course then navigates through operating systems in two extensive modules, "Operating Systems: Composition and Management" and "Operating Systems: Considerations and Installation." These sections go into detail about how operating systems function and the key considerations involved in managing and installing them effectively.

Understanding the internet is paramount, and "An In-Depth Look at the Internet" provides learners with a comprehensive overview of how the internet works and its significance in the realm of IT support.

Software management is another critical area covered in the course. The module "Software: Installation, Removal, and Everything in Between" equips students with the necessary skills to handle various software-related tasks efficiently.

The importance of troubleshooting in IT cannot be overstated, and the course dedicates a module to this, aptly titled "Why Troubleshooting is Critical in IT." Here, learners discover the methodologies and best practices for effective troubleshooting.

Lastly, the course wraps up with a focus on customer service in the IT field. "IT Customer Service" explores the skills needed to provide excellent support and service to end-users, ensuring a holistic understanding of the IT support role.

The "Foundations of IT Support" course is an excellent starting point for anyone looking to break into the IT industry, offering a balanced mix of theoretical knowledge and practical skills.