Free online courseBusiness English Communication Skills for Work and Interviews
Duration of the online course: 5 hours and 36 minutes
New
Free business English course for work and interviews. Improve emails, meetings, calls, presentations, negotiation, and confident workplace communication.
In this free course, learn about
Getting Started: Interviews and First Impressions
Everyday Office Interaction: Requests, Help, Apologies, and Praise
Meetings and Workplace Diplomacy
Presentations and Persuasion Essentials
Phone Skills and Saying No Politely
Everyday Business Transactions and Email
Meetings in Practice: Agendas and Getting Support
Workplace Safety and Emergencies
Business Travel and Handling Complaints
Professionalism and Cold Calling
Negotiation and Project Language
Travel Logistics and Closing Deals
Teamwork and People Management Challenges
Performance Management and Workplace Responsibilities
Proposals, Research, and IT Problem-Solving
Pitching, Leadership, and Clear Communication
Networking and Recognition
Difficult HR Conversations and Expressing Ideas
Giving Instructions and Handling Messages
Explaining Reasons and Directing Others
Time Management and Getting Organised
Product Launch, Jobs, and Workplace Decisions
Decisions, Persuasion, and Moving Forward
Course Description
Business English Communication Skills for Work and Interviews is a free online course from BBC Learning English designed for professionals and job seekers who need confident, natural English in real workplace situations.
Build the communication skills that matter most at work, from introducing yourself and networking to making suggestions, requesting help, giving praise, apologising, and handling disagreement with the right level of politeness and clarity. You will also strengthen your interview performance by learning how to prepare effectively and respond to common questions with well-structured, professional answers.
The course supports everyday business communication across meetings, presentations, emails, phone calls, and customer interactions. It also helps you navigate more challenging moments such as complaints, misunderstandings, delivering bad news, negotiating, and keeping conversations professional under pressure.
Ideal for learners in the Languages category and English subcategory, this course focuses on practical phrases and workplace-ready language you can apply immediately in an English-speaking environment, whether you are starting a new role, collaborating with colleagues, or aiming to make a strong impression in interviews and on the job.
Course content
Video class: Do you work in an English-speaking environment? English at Work is the series for you03m
Exercise: In a job interview, which answer best shows a professional way to explain why you want the role?
Video class: How to prepare for an interview - 01 - English at Work has the answers04m
Video class: Answering interview questions - 02 - English at Work helps.03m
Video class: Making suggestions is easy - 03 - English at Work shows you how04m
Video class: Introduce yourself and make some friends - 04 - English at Work04m
Video class: Make polite requests - 05 - English at Work would like you to watch04m
Video class: How to offer help - 06 - English at Work is here to help03m
Video class: Saying you're sorry - 07 - English at Work shows you how to apologise04m
Video class: Saying 'well done!' - 08 - English at Work tells you how to give praise04m
Video class: Checking information - 09 - English at Work checks that things are correct04m
Video class: Disagreeing - 10 - English at Work gives you the language to disagree03m
Video class: Working long hours? – 11 – English at Work gives you the language04m
Video class: Opening a presentation – 12 – English at Work helps you start the right way03m
Video class: Making a pitch – 13 – English at Work gets your pitch perfect04m
Video class: Giving feedback – 14 – English at Work shows you how04m
Video class: Talking on the phone – 15 – English at Work has the top tips for you05m
Video class: Politely refusing something – 16 – English at Work helps you make polite refusals03m
Video class: Placing an order – 17 – English at Work makes placing your order easy03m
Video class: Writing an email – 18 – English at Work has the words for perfect emails04m
Video class: Explaining a misunderstanding – 19 – English at Work helps you explain a mix-up03m
Video class: Setting an agenda – 20 – English at Work sets the meeting agenda03m
Video class: Asking for help – 21 – English at Work gets you the help you need05m
Video class: Making polite requests – 22 – English at Work asks what you want politely04m
Video class: Health and safety – 23 – English at Work has the phrases for you04m
Video class: Language for emergencies – 24 – English at Work gets you out of danger04m
Video class: Booking a hotel room – 25 – English at work reserves your room05m
Video class: Complaining – 26 – English at Work tells you how to complain05m
Video class: Delivering bad news – 27 – English at Work gives you the bad news05m
Video class: Keeping things professional – 28 – English at Work gives you the phrases06m
Video class: Making a cold call - 29 - Need to make a call? English at Work shows you how06m
Video class: Negotiating - 30 - English at Work negotiates the best deal04m
Video class: Project management - 31 - Need to manage a project? English at Work gives you the language05m
Video class: Negotiating a deal - 32 - English at Work helps you get the best deal05m
Video class: Booking a flight - 33 - English at Work gets you travelling!05m
Video class: Clinching the deal - 34 - English at Work has the language for when you need to finish a deal05m
Video class: Briefing the manager - 35 - English at Work helps you tell your boss important news05m
Video class: Working with someone new? - 36 - English at Work helps you get on with new people at work06m
Video class: Dealing with difficult staff - 37 - English at Work helps you work with others05m
Video class: Good customer relations - 38 - English at Work shows you how to keep your customers happy05m
Video class: Staff discipline - 39 - English at Work helps get the punishment right05m
Video class: Having an appraisal? - 40 - English at Work helps you think about your work06m
Video class: Health and safety - 41 - English at Work keeps you safe05m
Video class: Business proposals - 42 - English at Work helps you make the perfect proposal05m
Video class: Doing customer research - 43 - English at Work has the phrases for you07m
Video class: Dealing with IT support - 44 - English at Work deals with your computer crisis!05m
Video class: The 'elevator pitch' - 45 - English at Work helps you pitch your ideas05m
Video class: Being in charge - 46 - English at Work helps you be the boss05m
Video class: Clearing up confusion - 47 - English at Work keeps things clear!06m
Video class: Networking - 48 - English at Work gets you the contacts05m
Video class: Accepting an award - 49 - English at Work gets your speech word perfect06m
Video class: Making someone redundant - 50 - English at work has to give someone the sack05m
Video class: Conveying your ideas - 51 - English at Work helps you present your thoughts05m
Video class: Telling someone what to do - 52 - English at Work shows you the ropes06m
Video class: Taking telephone messages - 53 - English at Work helps you note it down04m
Video class: Justifying your position - 54 - English at Work helps you explain your reasons05m
Video class: Telling someone what to do - 55 - English at Work shows you the ropes05m
Video class: Setting priorities - 56 - English at Work gets you organised06m
Video class: Booking a venue - 57 - English at Work books the room06m
Video class: Get it done quickly - 58 - English at Work gets you on track05m
Video class: Presenting a new product - 59 - English at Work launches your business05m
Video class: Getting the sack - 60 - English at Work covers the language of being fired05m
Video class: Job offers - 61 - English at Work shows you how to offer and accept a job06m
Video class: Announcing your decision - 62 - English at Work gives you the words02m
Video class: Tom's tantrum - 63 - Language to persuade someone to change their mind - English At Work02m
Video class: Getting down to business - 64 - English at Work gets you working03m
Video class: Changing your mind - 65 - English at Work helps you explain03m
Video class: ???????????? The wedding day! - 66 - English at Work is getting hitched03m
