Validation: turning “I think” into “I know enough to invest”
Validation is the process of testing your riskiest assumptions with real customers before you spend heavily on inventory, patterns, or marketing. In fashion, the biggest risks usually fall into four buckets: demand (do people want it?), price (will they pay enough?), production (can you make it reliably?), and positioning (do they understand what it is and why it’s different?).
Your goal is not to “prove you’re right.” Your goal is to reduce uncertainty until the next investment step is rational (e.g., paying for a pattern, ordering fabric, booking a small production run).
Set a validation hypothesis (and define success before you test)
Write a hypothesis in a measurable format
A useful validation hypothesis includes: target customer, product, key feature, price, and expected behavior.
Template
For [specific customer], they will [take measurable action] for [product] at [$price] because of [key feature/benefit], within [timeframe].Examples
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- Price + feature: “Commuter cyclists will pre-order a women’s rain jacket at $189 with underarm ventilation and reflective piping within 14 days.”
- Demand signal: “At least 8% of visitors to a landing page will join the waitlist for a linen capsule wardrobe set priced from $79–$149.”
- Channel test: “At a weekend pop-up, at least 20% of people who try on the sample will leave a deposit for a made-to-order version.”
Choose one primary metric and 1–2 supporting metrics
Pick a single metric that determines pass/fail, plus supporting metrics that help you interpret why.
| Test type | Primary metric (pass/fail) | Supporting metrics |
|---|---|---|
| Concept test (sketch/mockup) | % who choose it over alternatives | Top objections, preferred colors/sizes, “would you pay $X?” distribution |
| Landing page waitlist | Waitlist conversion rate | Traffic source quality, email reply rate, price anchor clicks |
| Pre-orders | # paid orders / revenue | Refund requests, size distribution, CAC vs margin |
| Pop-up trial | Try-on-to-deposit or try-on-to-purchase rate | Fit issues, questions asked, repeat visits |
| Limited sample drop | Sell-through in time window | Return rate, review sentiment, support tickets |
Define success thresholds that match your stage
Thresholds depend on audience size and traffic quality, but you still need numbers. Use ranges rather than perfect targets.
- Landing page waitlist: 5–15% conversion can be promising if traffic is relevant; under 2% often signals unclear value, wrong audience, or weak offer.
- Pre-orders: A small brand might aim for 20–50 paid orders for a hero product to justify production setup, or enough revenue to cover sampling + first materials deposit.
- Pop-up: If many people try on but few commit, it often indicates price/fit/positioning mismatch rather than “no demand.”
Important: define thresholds before you run the test to avoid rationalizing weak results.
Validation approaches suited to fashion (with step-by-step)
1) Concept testing with sketches and mockups
Concept tests are fast and cheap. They help you validate style direction, key features, and price expectations before you invest in full sampling.
What to test
- Silhouette and styling (e.g., cropped vs hip-length)
- Key differentiator (fabric, fit system, pocket design, modularity)
- Price band (e.g., $120 vs $160)
- Occasion/use case clarity (workwear, travel, lounge, performance)
Step-by-step
- Create 3–5 concepts that vary one major element (silhouette, fabric story, or feature). Keep everything else consistent so you can interpret preferences.
- Prepare simple visuals: clean sketches, flat drawings, or a mockup photo (even pinned muslin or a thrifted base altered with clips). Include 1–2 close-ups of the differentiator.
- Write a one-sentence value proposition for each concept (same structure, different benefit).
- Run structured interviews (10–20 people) or a short survey (50–200 responses). Ask them to choose, then explain why.
- Include a price test: show a price range and ask where it feels “too cheap,” “good value,” and “too expensive.”
- Capture objections verbatim (e.g., “I love it but I’d never iron linen”). These become product or messaging fixes.
How to interpret results
- Strong signal: one concept consistently wins and people describe the benefit in their own words.
- Mixed signal: preferences split by use case (e.g., office vs weekend). Consider separating into two products or tightening positioning.
- Weak signal: people like the look but can’t explain why it’s different or hesitate at price. This often means your differentiator isn’t clear or isn’t valuable enough.
2) Landing page with waitlist (demand + positioning test)
A landing page tests whether strangers (or warm audiences) understand your offer and want updates. It’s especially useful before you have inventory.
What the page should include
- Hero statement: product + primary benefit (not your brand story)
- 3–5 bullets: features translated into outcomes (e.g., “vented panels” → “stays breathable on the train”)
- Price anchor: “Expected price: $140–$160” or a starting price
- Timeline: when you expect to ship (even if approximate)
- Waitlist form: email + optional size preference
Step-by-step
- Build one page with a single call-to-action: “Join the waitlist.”
- Create two variants (A/B) that change only one thing: headline, hero image, or price anchor.
- Drive traffic from one or two sources you can control (e.g., a small paid test, a partner newsletter, or a focused social post). Keep sources consistent across variants.
- Measure conversion and collect qualitative feedback with one optional question: “What would stop you from buying?”
- Follow up with a short email asking 2 questions: preferred color/size and willingness to pre-order.
Interpreting results
- High conversion, low reply: curiosity but low intent; your follow-up offer may be too vague.
- Low conversion, strong replies: message mismatch; the right people may not be landing on the page or the headline is unclear.
- Conversion drops sharply at price: either price is too high for perceived value or you need stronger proof (fabric, fit, durability, social proof).
3) Pre-orders (proof people will pay)
Pre-orders are the clearest validation because money changes hands. They also create operational obligations, so they require ethical clarity (see ethics section).
Pre-order formats
- Fully paid pre-order: strongest signal; best when timeline is reliable.
- Deposit: reduces customer risk; still meaningful if deposit is non-trivial (e.g., 20–40%).
- Refundable reservation: weaker signal but can work early if you’re transparent and use it mainly to size demand.
Step-by-step
- Lock the offer: one product, limited colorways, clear size chart, expected ship window.
- Calculate a minimum viable batch: the smallest production quantity that makes sense (or made-to-order plan). Use this to set a pre-order goal.
- Create a pre-order page with: prototype photos, fabric details, care, sizing guidance, and refund policy.
- Open a short window (e.g., 7–14 days) to create a clean measurement period.
- Track: orders by size, customer questions, and drop-off points (cart abandonment reasons if available).
What counts as success
- Demand success: you hit your order goal within the window without heavy discounting.
- Price success: customers buy at your intended price (or with a small early incentive that you can remove later).
- Operational success: size distribution is producible (not 80% in one size unless you can handle it).
4) Small pop-up trials (fit + conversion in the real world)
Pop-ups are ideal for apparel because they let people touch fabric, assess fit, and ask questions. They also reveal whether your product “reads” correctly on a rack.
Step-by-step
- Bring 1–3 samples per style (not full size runs). Add fabric swatches and color chips.
- Set a simple funnel: passersby → try-on → feedback → deposit/pre-order.
- Use a one-page feedback card with: fit notes, preferred size, price comfort, and “what would you change?”
- Offer a clear next step: deposit for made-to-order, or join waitlist for first drop.
- Record objections immediately after each interaction (don’t rely on memory).
What to watch for
- Try-on rate: if people won’t try it, your styling/merchandising or perceived category may be off.
- Fit friction: repeated pinching/pulling in the same area is a pattern issue, not a “customer preference.”
- Questions asked: frequent questions (“Is it waterproof?” “Will it wrinkle?”) tell you what to highlight on your product page.
5) Limited sample drops (micro-inventory as a learning tool)
A limited drop (e.g., 10–50 units) can validate sell-through, returns, and operational workflow without committing to large inventory. It’s also a way to test whether your product performs after purchase (comfort, durability, care).
Step-by-step
- Choose one hero SKU and keep options tight (1–2 colors).
- Set a learning goal: sell-through speed, return reasons, or price elasticity.
- Launch to a controlled audience first (email list/waitlist), then open wider.
- Collect post-purchase feedback at day 7 and day 30: fit, comfort, care, compliments, and “would you buy again?”
- Audit returns by reason and size; returns are data, not just loss.
Deciding what to do with results: proceed, adjust, or change
Use a simple decision framework
| What you see | Likely meaning | Best next move |
|---|---|---|
| High interest, low willingness to pay | Value unclear or price too high for perceived benefit | Strengthen differentiator, add proof (fabric/fit), adjust price or reduce cost |
| Strong demand but repeated fit complaints | Product-market fit exists; execution needs work | Proceed with pattern revisions; re-test fit before scaling |
| Good conversion, high returns | Expectation mismatch or sizing/care issues | Fix product page clarity, improve sizing guidance, adjust construction |
| Low conversion, strong niche enthusiasm in interviews | Positioning/channel mismatch | Change messaging, imagery, and where you recruit traffic; re-test landing page |
| Pop-up excitement, online indifference | Product sells with touch/try-on | Lean into in-person, richer visuals, video fit demos, fabric storytelling |
| Consistent confusion about what it is | Category framing problem | Rename the product category, simplify headline, show use-case photos |
Separate “positioning problems” from “product problems”
- Positioning problem signs: people like it after you explain it; they misunderstand fabric benefits; conversion improves dramatically with better photos/copy.
- Product problem signs: even after understanding, they don’t prefer it; repeated functional complaints; they want a different silhouette or feature set.
Beware common validation traps
- Compliments ≠ demand: “Cute!” is not a commitment. Prioritize actions: email signups, deposits, purchases.
- Friends are biased: use them for clarity feedback, not demand measurement.
- Discounts can fake demand: if your only way to sell is deep discounting, your intended margin may not be viable.
- Vanity metrics: likes and views don’t replace conversion and revenue.
Ethical marketing during validation (non-negotiables)
Validation is not permission to be vague. In fashion, customers are funding your learning, so your responsibility is higher, not lower.
Be explicit about what is and isn’t final
- Label prototypes clearly: “prototype,” “sample,” or “render.”
- If details may change (fabric weight, hardware, shade), state it near the buy button.
Set clear timelines and communicate delays
- Provide an expected ship window and what could affect it (fabric lead times, production scheduling).
- If you miss a milestone, email customers with: what happened, new date, and options (wait, swap, refund).
Refund and cancellation policy that matches your risk level
- For pre-orders, publish a straightforward refund policy in plain language.
- Avoid “no refunds” unless you are truly made-to-order with immediate material commitment—and even then, consider a short cancellation window.
Don’t manufacture scarcity or fake social proof
- Only claim “limited” if it’s actually limited by your production plan.
- Don’t imply endorsements, reviews, or press you don’t have.
Respect customer data
- Collect only what you need (email, size interest).
- Tell people what they’ll receive and how often.
Simple validation scorecard (use after each test)
Use this scorecard to avoid making decisions based on excitement alone. Score each category 1–5, then decide what to fix first.
| Category | 1 (weak) | 3 (moderate) | 5 (strong) |
|---|---|---|---|
| Demand | Low conversion; no paid intent | Some signups; a few deposits | Consistent paid orders; fast sell-through |
| Margin potential | Price customers accept is below viable margin | Margin possible with cost reductions | Healthy margin at target price without heavy discounting |
| Production feasibility | Complex construction; unreliable sourcing; long lead times | Feasible with process tweaks and clear specs | Repeatable, scalable, quality controllable |
| Brand fit | Confusing vs your intended identity | Fits but needs clearer story/assortment | Feels inevitable for your brand; easy to explain and extend |
How to use the scorecard
- If Demand ≤ 2: revisit offer, audience-channel match, and differentiator before investing in production.
- If Demand is strong but Production Feasibility ≤ 2: simplify design, change materials, or adjust construction to reduce risk.
- If Margin Potential ≤ 2: either raise perceived value (proof, features, quality) or redesign for cost; don’t “hope” margin appears later.
- If Brand Fit ≤ 2: decide whether this is a one-off revenue item or a strategic mismatch; misfit products create marketing drag.
Practical validation plan: a low-risk sequence you can run in 2–6 weeks
Week 1: Concept test
- Create 3 concepts and test with 10–20 structured interviews.
- Output: winning concept + top 5 objections + acceptable price band.
Week 2: Landing page waitlist
- Build one page, run two headline/price variants.
- Output: conversion rate, best message angle, list of high-intent leads.
Weeks 3–4: Prototype + pop-up or studio try-on
- Make/borrow a sample, run try-ons with deposits as the goal.
- Output: fit fixes, size distribution, real-world objections.
Weeks 5–6: Pre-order window or limited drop
- Launch with clear timeline and refund policy.
- Output: paid proof, operational learnings, and a go/no-go decision for production scale.