Chapter 32: How to deal with situations of violence

The work of a security guard inevitably involves the need to deal with situations of violence. These situations can range from minor conflicts to more serious incidents. Therefore, it is essential that the professional is prepared to face these challenges effectively and safely. This chapter aims to guide the reader on how to deal with situations of violence in the exercise of property security.

1. Prevention is key

First of all, it is important to emphasize that the best way to deal with violence is to prevent it. Property security must be planned and implemented in such a way as to minimize the likelihood of violent situations occurring. This involves performing risk assessments, implementing appropriate security measures, and maintaining a safe and controlled environment.

2. Training and preparation

Asset security guards must receive adequate training to deal with situations of violence. This includes training in self-defense techniques, first aid, conflict resolution and crisis management. In addition, the security guard must always be prepared to act in the event of a violent situation, remaining alert and ready to act quickly.

3. Keep calm

In a violent situation, it is crucial to remain calm. The security guard must be able to control his emotions and keep a cool head, even in high tension situations. This will allow him to make rational and effective decisions rather than acting impulsively.

4. Use force proportionately and properly

In some cases, it may be necessary to use force to control a violent situation. However, it is important that the security guard use force proportionately and appropriately. This means that he must only use the amount of force necessary to control the situation and protect himself and others. Excessive use of force can lead to serious injury and may have legal implications.

5. Ask for help when needed

In situations of serious violence, it may be necessary to ask for help. Security must be able to recognize when a situation is beyond their ability to control and must be prepared to call the police or other emergency services when necessary.

6. Document the situation

After a violent event, it is important to document what happened. This may include writing a detailed report, gathering evidence and obtaining witness statements. This documentation may be useful for future investigations or legal proceedings.

Conclusion

Dealing with violent situations is a challenging part of a property security guard's job. However, with the proper preparation, the right training, and a calm, rational approach, it is possible to handle these situations effectively and safely.