How to Use This Chapter (Touchpoints + Patterns)
This chapter is organized by the moments you actually face when staying somewhere: reservation → check-in → during the stay (amenities + issues) → house rules + noise → check-out. You’ll learn short phrase sets and a few reusable problem-reporting patterns you can plug any noun into.
Key Grammar Patterns You’ll Reuse
~예약했어요= “I have a reservation.”~이/가 안 돼요= “~ doesn’t work.” (not functioning / not possible)고장 났어요= “It’s broken.”냄새가 나요= “It smells.”~해 주실 수 있어요?= “Could you please…?” (polite request)~하면 돼요?= “Is it okay if I…?” (asking permission)
1) Reservations & Arrival: Confirming Your Booking
Reservation Phrase Set (Phone or Front Desk)
예약했어요.I have a reservation.오늘(내일) 체크인할 거예요.I’ll check in today (tomorrow).이름이 [이름]이에요.My name is [Name].예약 확인해 주실 수 있어요?Could you confirm my reservation?[날짜]부터 [날짜]까지요.From [date] to [date].방 1개요.One room, please.금연 방 있어요?Do you have a non-smoking room?조용한 방으로 부탁드려요.Please give me a quiet room.
Practical Step-by-Step: Checking In Smoothly
Start with reservation + name.
예약했어요. 이름이 [이름]이에요.Give dates if needed.
[날짜]부터 [날짜]까지요.Handle ID/passport.
여권 여기 있어요.Here is my passport.신분증 필요해요?Do you need an ID?Confirm key details.
체크아웃 시간이 몇 시예요?What time is check-out?조식(아침 식사) 포함이에요?Is breakfast included?Continue in our app.- Listen to the audio with the screen off.
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ID/Passport Handling Phrases
여권을 보여 드릴게요.I’ll show you my passport.여권을 맡겨야 해요?Do I have to leave my passport?복사해도 돼요?Is it okay to copy it?지금 돌려주실 수 있어요?Can you return it now?
2) Amenities Essentials: Breakfast, Wi‑Fi, Laundry, and More
Breakfast (조식) Phrase Set
조식이 몇 시부터 몇 시까지예요?What time is breakfast?조식은 어디에서 먹어요?Where do we eat breakfast?조식 추가할 수 있어요?Can I add breakfast?조식은 무료예요?Is breakfast free?
Wi‑Fi Phrase Set
와이파이 있어요?Do you have Wi‑Fi?와이파이 비밀번호가 뭐예요?What’s the Wi‑Fi password?방에서도 잘 돼요?Does it work well in the room?와이파이가 너무 느려요.The Wi‑Fi is too slow.
Other Common Amenities
세탁기 있어요?Is there a washing machine?세탁 서비스 있어요?Do you have laundry service?수건(타월) 더 받을 수 있어요?Can I get more towels?어댑터 빌릴 수 있어요?Can I borrow an adapter?짐 보관 가능해요?Can you store luggage?체크인 전에 짐 맡길 수 있어요?Can I leave my luggage before check-in?
3) During the Stay: Reporting Problems with Simple Templates
When something goes wrong, keep it simple: what + pattern + (optional) polite request. Below are plug-and-play templates.
Template A: “~이/가 안 돼요” (It doesn’t work)
Use for devices, services, or things that should function.
| Item | Example |
|---|---|
| 에어컨 (air conditioner) | 에어컨이 안 돼요. |
| TV | TV가 안 돼요. |
| 샤워 (shower) | 샤워가 안 돼요. |
| 카드키 (key card) | 카드키가 안 돼요. |
| 와이파이 (Wi‑Fi) | 와이파이가 안 돼요. |
Add a request:
확인해 주실 수 있어요?Could you check it?고쳐 주실 수 있어요?Could you fix it?다른 방으로 바꿀 수 있어요?Can I change to another room?
Template B: “고장 났어요” (It’s broken)
Use when something is physically broken or clearly malfunctioning.
문이 고장 났어요.The door is broken.샤워기가 고장 났어요.The shower head is broken.헤어드라이어가 고장 났어요.The hair dryer is broken.
Polite follow-up:
교체해 주실 수 있어요?Could you replace it?지금 가능해요?Is it possible now?
Template C: “냄새가 나요” (It smells)
Use for smoke, mold, bathroom odors, etc.
방에서 냄새가 나요.There’s a smell in the room.화장실에서 냄새가 나요.There’s a smell in the bathroom.담배 냄새가 나요.It smells like cigarettes.
Polite request options:
환기해 주실 수 있어요?Could you air it out?방을 바꿀 수 있어요?Can I change rooms?
Polite Urgency Modifiers (Sound Calm but Clear)
Add these before your request to show urgency without sounding rude.
죄송한데요,Excuse me, but…지금 좀 급해요.It’s a bit urgent right now.가능하면 빨리 부탁드려요.If possible, please do it quickly.오늘 안에 가능해요?Is it possible within today?
Quick “Problem + Request” Combos
온수가 안 나와요. 확인해 주실 수 있어요?There’s no hot water. Could you check?에어컨이 안 돼요. 다른 방 있어요?The AC doesn’t work. Is there another room?화장실에서 냄새가 나요. 조치해 주실 수 있어요?There’s a smell in the bathroom. Could you take care of it?
4) House Rules & Noise: Asking What’s Allowed
House Rules Phrase Set
규칙이 있어요?Are there rules?조용한 시간(quiet hours)이 있어요?Are there quiet hours?흡연 가능해요?Is smoking allowed?여기에서 신발 벗어야 해요?Do I need to take off my shoes here?음식 가져와도 돼요?Is it okay to bring food?손님 데려와도 돼요?Is it okay to bring a guest?
Noise Concerns (You Hear Noise / You Might Be Noisy)
죄송한데요, 옆방이 너무 시끄러워요.Excuse me, the next room is too noisy.조용히 해 주실 수 있어요?Could you please be quiet?조용한 방으로 바꿀 수 있어요?Can I change to a quieter room?제가 시끄러웠어요? 죄송해요.Was I noisy? Sorry.
5) Check-out, Late Check-out, and Luggage Storage
Check-out Essentials
체크아웃할게요.I’m going to check out.체크아웃 시간이 몇 시예요?What time is check-out?영수증 주세요.Please give me a receipt.추가 요금 있어요?Are there extra charges?
Late Check-out Phrase Set
늦게 체크아웃할 수 있어요?Can I check out late?한 시간만 연장할 수 있어요?Can I extend by just one hour?추가 요금이 얼마예요?How much is the extra fee?가능하면 [시간]까지 부탁드려요.If possible, until [time], please.
Luggage Storage Phrase Set
짐을 맡길 수 있어요?Can I leave my luggage?오늘 저녁에 찾으러 올게요.I’ll come back to pick it up this evening.짐표(태그) 주세요.Please give me a luggage tag.
6) Mini-Section: Visiting Someone’s Home (Home-Visit Survival)
Arriving + Greetings at the Door
안녕하세요. 초대해 주셔서 감사합니다.Hello. Thank you for inviting me.처음 뵙겠습니다.Nice to meet you (first time).잘 부탁드립니다.Please take care of me / I appreciate your kindness.
Shoes Etiquette (Very Common)
신발 벗을까요?Should I take off my shoes?어디에 두면 돼요?Where should I put them?슬리퍼 있어요?Do you have slippers?
Offering/Declining Food Politely
Use a soft tone and add 괜찮아요 (it’s okay) or 감사합니다 (thank you) to keep it polite.
잘 먹겠습니다.I will enjoy the meal. (said before eating)정말 맛있어요.It’s really delicious.조금만 주세요.Just a little, please.감사합니다. 그런데 지금은 괜찮아요.Thank you, but I’m okay for now.배가 불러요.I’m full.다음에 먹을게요.I’ll eat it next time.
Expressing Gratitude When Leaving
오늘 정말 감사합니다.Thank you very much for today.덕분에 편하게 있었어요.Thanks to you, I was comfortable.초대해 주셔서 감사합니다.Thank you for inviting me.
Role-Plays (Practice Dialogues)
Role-Play 1: Requesting Extra Towels
손님: 죄송한데요, 수건(타월) 더 받을 수 있어요? 2장 부탁드려요.
직원: 네, 알겠습니다. 방 번호가 어떻게 되세요?
손님: 503호예요.
직원: 네, 곧 가져다드릴게요.Role-Play 2: Reporting No Hot Water (Polite Urgency)
손님: 죄송한데요, 온수가 안 나와요. 지금 좀 급해요.
직원: 불편을 드려 죄송합니다. 방 번호가 어떻게 되세요?
손님: 1202호예요. 확인해 주실 수 있어요?
직원: 네, 바로 확인하겠습니다.Role-Play 3: Confirming Check-out Time + Late Check-out
손님: 체크아웃 시간이 몇 시예요?
직원: 오전 11시입니다.
손님: 늦게 체크아웃할 수 있어요? 가능하면 12시까지요.
직원: 확인해 볼게요. 추가 요금이 있을 수 있어요.
손님: 네, 추가 요금이 얼마인지도 알려 주세요.
