Why bullets matter on product pages
Most shoppers don’t read; they scan. Bullets are your fastest way to answer “Is this right for me?” by stacking the most decision-critical information in a predictable, skimmable format. Great bullets do three jobs at once: sell the outcome, reduce uncertainty, and prove it’s true—without forcing the shopper to hunt through paragraphs.
What bullets are (and aren’t)
- Bullets are decision accelerators: short, scannable lines that highlight the few reasons to buy now.
- Bullets are not a datasheet: if every line is a measurement, you’ll lose the “why it matters.”
- Bullets are not taglines: vague hype (“premium,” “best-in-class”) doesn’t help a shopper choose.
Three bullet structures that work for ecommerce
Use one structure consistently across a set, or mix them intentionally (e.g., 3 benefit-first bullets + 1 spec-supported bullet + 1 proof bullet). The key is that each bullet answers a different buying question.
1) Benefit-first bullets (Outcome → How)
Best for: fast scanning, emotional clarity, and “what’s in it for me?” shoppers.
Structure: Benefit (what they get) + support (how you deliver it) + optional spec (only if it clarifies).
- All-day comfort: pressure-relief foam cushions your heel and arch for long walks.
- Cleaner kitchen, faster: high-suction motor pulls crumbs from corners in one pass.
- Fewer tangles: wide-tooth design detangles curls without snagging.
2) Problem–Solution bullets (Pain → Fix → Result)
Best for: products that replace a frustrating workaround or solve a common complaint.
Continue in our app.
You can listen to the audiobook with the screen off, receive a free certificate for this course, and also have access to 5,000 other free online courses.
Or continue reading below...Download the app
Structure: Problem + Solution + result. Keep the problem short; don’t over-dramatize.
- Hate re-tightening straps? Locking buckle stays put so your fit doesn’t slip mid-workout.
- Spills in the car? Leak-resistant lid helps prevent drips so seats stay clean.
- Dry air at night? Quiet mist output helps you wake up less stuffy.
3) Spec-supported bullets (Claim → Spec → Meaning)
Best for: higher-consideration items, shoppers comparing options, and categories where specs signal quality.
Structure: Claim + spec + why it matters. The spec is not the headline; it’s the evidence.
- Charges fast: 20W USB-C output so you spend less time tethered to the wall.
- Stays cold longer: double-wall insulation helps keep drinks chilled for hours.
- Fits small spaces: 12-inch width slides between appliances without blocking drawers.
Bullet order: what to put first (and why)
Bullets should be arranged by persuasion, not by how the product was engineered. Put the most compelling, most broadly relevant point first—then narrow down.
A practical ordering formula (use 4–6 bullets)
- Primary outcome: the #1 reason most people buy.
- Primary differentiator: what makes yours meaningfully better.
- Objection killer: address the biggest hesitation (comfort, fit, durability, compatibility, learning curve).
- Key spec(s): only the specs that affect choice (size, capacity, compatibility, materials, power).
- Proof: warranty, testing, certifications, reviews summary (only if accurate), or brand credibility.
- Logistics/what’s included: what comes in the box, care, or setup time (if it prevents returns).
Tip: If you have a “must-know” compatibility detail (e.g., “Fits iPhone 15 only”), move it up to bullet #2 or #3 to prevent mismatched purchases.
Formatting conventions that make bullets easier to scan
Use a bold lead-in (and keep it consistent)
A bold lead-in acts like a mini headline. It should be 2–5 words and communicate the category of the benefit (comfort, speed, durability, fit, safety, etc.).
- Good: Quick setup: Attach in under 60 seconds with the included bracket.
- Less scannable: Attach in under 60 seconds with the included bracket for quick setup.
Keep grammar parallel across bullets
Choose one pattern and stick to it:
- Noun phrase pattern: “All-day comfort: …” “Easy cleaning: …” “Secure fit: …”
- Verb pattern: “Reduce noise: …” “Save space: …” “Prevent leaks: …”
Mixing patterns (“All-day comfort,” “Reduces noise,” “For travel”) makes scanning feel messy.
One idea per bullet (avoid “and” chains)
If a bullet needs multiple commas and “and…and…and,” it’s probably two bullets. Split it so each line earns its place.
Keep length tight (but not cryptic)
A useful target is 1–2 lines on mobile per bullet. If you must go longer, make sure the bold lead-in still communicates the core value even if the rest is truncated.
How to include key specs without turning bullets into a datasheet
Specs belong in bullets only when they change the buying decision. The trick is to attach a spec to a meaning.
Step-by-step: turn “raw specs” into shopper-friendly bullets
- List all available specs (dimensions, materials, capacity, wattage, compatibility, weight, battery, etc.).
- Circle “decision specs”: the ones shoppers compare or that prevent returns (fit, compatibility, size, capacity, power, care).
- For each decision spec, write the meaning: what the number changes in real life.
- Choose the right structure: spec-supported if the spec proves a claim; benefit-first if the spec is secondary.
- Move the rest to a spec table (below bullets) so detail-oriented shoppers still get everything.
Examples: spec + meaning (not spec dumping)
- Fits carry-ons: 18" x 12" footprint slides into overhead bins on most airlines.
- Lightweight: 1.2 lb design is easier to pack and carry all day.
- Works with your device: USB-C input/output for modern phones, tablets, and laptops.
When a spec should be its own line
If a spec is a hard filter (compatibility, sizing, capacity), it deserves a dedicated bullet near the top.
- Compatibility: Designed for Nintendo Switch OLED (not compatible with Switch Lite).
Use a spec table for the rest
Bullets persuade; tables clarify. Put exhaustive details in a table below the bullets.
| Spec | Detail |
|---|---|
| Dimensions | 18" x 12" x 6" |
| Weight | 1.2 lb |
| Materials | Recycled polyester shell, aluminum frame |
| Warranty | 2 years |
Adding proof inside bullets (without overclaiming)
Proof reduces risk. Use only what you can support and keep it specific.
Types of proof that fit naturally in bullets
- Warranty/guarantee: “2-year warranty: coverage for manufacturing defects.”
- Testing/standards: “Safety tested: meets applicable UL/CE requirements.”
- Materials/certifications: “Food-grade materials: BPA-free components where applicable.”
- Social proof (careful): “Customer favorite: consistently rated for comfort and fit.” (Avoid exact numbers unless accurate and current.)
Strong vs. weak bullet sets (same product)
Product example: 20,000mAh USB-C portable power bank with 20W fast charging, two ports, LED indicator, includes USB-C cable, airline-safe capacity, 1.0 lb weight.
Weak bullets (vague, spec-dumpy, repetitive)
- High quality power bank for everyday use
- 20,000mAh capacity
- Fast charging technology
- USB-C and USB ports
- LED lights
- Great for travel and work and home
Strong bullets (benefit-led, ordered, proof/spec balanced)
- Power for the whole day: 20,000mAh capacity keeps your phone going through commutes, travel, and long shifts.
- Charges faster: 20W USB-C output boosts compatible phones quickly so you’re not stuck at 5%.
- Charge two devices at once: USB-C + USB-A ports cover newer and older cables.
- Travel-ready: airline-safe capacity and a compact shape that fits most bags and seat pockets.
- Know what’s left: LED battery indicator shows remaining power at a glance.
- Ready out of the box: includes a USB-C cable so you can start charging immediately.
What changed (so you can replicate it)
- Order: started with the broadest, most persuasive outcome (all-day power), then speed, then convenience, then travel filter, then small usability details.
- Specs got meaning: “20,000mAh” and “20W” are tied to real outcomes.
- No fluff: removed “high quality” and “great for…” because they don’t help a shopper decide.
Editing checklist: remove redundancy, fluff, and missing decision-critical details
Redundancy check
- Do any two bullets say the same thing with different words?
- Are you repeating the same benefit (e.g., “fast,” “quick,” “saves time”) across multiple bullets?
- Can one bullet be removed without losing a unique reason to buy?
Fluff and clarity check
- Delete vague adjectives: premium, high-quality, best, amazing, game-changer.
- Replace “designed to” with what it actually does.
- Replace “helps” when you can be direct and accurate (but keep “helps” for claims that depend on user/context).
- Ensure each bullet passes the test: “Would a shopper care enough to keep reading?”
Decision-critical details check (prevent returns)
- Compatibility: devices, models, connectors, app requirements, voltage, mounting types.
- Fit/sizing: dimensions, size chart reference, adjustability range.
- Capacity/power: mAh, liters, watts, weight limits—only where it affects outcomes.
- Materials/care: waterproof rating, washable parts, skin sensitivity notes.
- What’s included: cables, adapters, refills, batteries, tools.
- Constraints: “Not for…” or “Works best with…” if it prevents mismatched expectations.
Formatting check (scanability)
- Does every bullet start with a bold lead-in?
- Is grammar parallel across bullets (same tense and structure)?
- Are bullets roughly similar length (no one “paragraph bullet”)?
- Is the most persuasive bullet first?
Proof check (trust)
- Do you include at least one risk-reducer (warranty, testing, materials, guarantee) when relevant?
- Are proof statements specific and supportable (no inflated claims)?
- Are numbers current and accurate if you use them?
Quick templates you can copy and fill
Benefit-first template
<strong>[Primary benefit]:</strong> [How it works] so you can [real-life result].Problem–Solution template
<strong>Tired of [problem]?</strong> [Solution feature] to [result].Spec-supported template
<strong>[Claim]:</strong> [Spec] for [meaning/why it matters].